Staff Backend Engineer

Gradient Labs
London
Workplace: HybridFull timeFunction: Software EngineeringSkills: ["End-to-end ownership","Observability focus","Product instinct","Comfort with ambiguity","Conviction without ego"]

Own critical backend infrastructure for an AI customer operations platform in financial services. Build reliable “OS for AI agents” that supports production failures, observability, and scalable iteration. Lead end-to-end system ownership—from initial architecture through rollout and ongoing improvements—using Go and modern backend tooling, while shipping frequently in small increments to take products from 0 to 1 and onward to scale.

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FursaFursa
Gradient Labs
Gradient Labs
6 days ago

Staff Backend Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own critical backend infrastructure for an AI customer operations platform in financial services. Build reliable “OS for AI agents” that supports production failures, observability, and scalable iteration. Lead end-to-end system ownership—from initial architecture through rollout and ongoing improvements—using Go and modern backend tooling, while shipping frequently in small increments to take products from 0 to 1 and onward to scale.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Build the OS for AI agents by contributing to a safe, scalable platform for faster iteration of autonomous capabilities.
  • •Design and own resilient systems that withstand failures, retry storms, and resource starvation with observability built in.
  • •Scope products from 0→1 by making early architectural decisions and staying responsible as they scale.
  • •Ship and iterate in small increments, comfortable with ambiguity and frequent deployments.
  • •Own systems that matter from initial architectural decisions through production scale and breakage.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPaid LeaveEquity

Key Requirements

  • •Build production software at a fast-growing company in environments like fintech, AI, or consumer tech.
  • •Own complex, high-stakes systems end to end, staying accountable through observability, iteration, and scale.
  • •Deep fluency in Go (Golang) and comfort operating a modern backend stack.
  • •Operate at Staff/Principal/Distinguished level with real scope and accountability.
  • •Be excited about autonomous AI and want to make agents genuinely reliable in production.
Experience:FintechAIConsumer tech
Skills:End-to-end ownershipObservability focusProduct instinctComfort with ambiguityConviction without ego
Tech Stack:GoGolangPostgreSQLTemporalGCPKubernetes

Company Brief

Gradient Labs
Builds an AI customer-operations agent (Otto) for financial services that automates support, compliance, and complex workflows across chat, voice and other channels to improve CSAT and reduce human intervention.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2023
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor