Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

SpaceX
Washington, California, Texas, Redmond
Workplace: OnsiteFull timeFunction: Government & Public AdministrationExperience: 10+ yearsEducation: bachelorsSkills: ["Customer interface","Written communication","Verbal communication","Negotiation","Conflict resolution"]

Lead the Starlink Enterprise Customer Success function for U.S. Civilian government programs, building and managing a team that drives activation, fulfillment of contract terms, and long-term retention. Own the customer interface from contract signature onward, develop scalable account tools and metrics, and manage non-technical project execution. Collaborate with internal and external stakeholders to finalize subsidy contracts, mitigate risks, and accelerate revenue realization.

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FursaFursa
SpaceX
SpaceX
2 days ago

Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the Starlink Enterprise Customer Success function for U.S. Civilian government programs, building and managing a team that drives activation, fulfillment of contract terms, and long-term retention. Own the customer interface from contract signature onward, develop scalable account tools and metrics, and manage non-technical project execution. Collaborate with internal and external stakeholders to finalize subsidy contracts, mitigate risks, and accelerate revenue realization.
Location: Washington, California, Texas, Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Sr. Manager level

Key Responsibilities

  • •Build, deliver, and implement strategy and growth plans for delivering Starlink to Civilian government programs.
  • •Grow and build the enterprise account management function, including hiring and leading a team.
  • •Identify and build scalable account tools/capabilities, partnering with application software and finance teams to automate processes.
  • •Manage non-technical project execution for Civilian government accounts, ensuring on-time delivery and contract requirement fulfillment.
  • •Own customer onboarding and ongoing account management from contract signature, driving retention, growth, activation goals, and forecasted revenue on or ahead of schedule.
Travel: High travel

Key Requirements

  • •Bachelor's degree.
  • •10+ years supporting Civilian government executives and customers for a technical product/service.
  • •5+ years of direct people management experience.
  • •Ability to work in a fast-paced, autonomously driven, demanding start-up environment.
  • •Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
Experience:10+ yearsGovernmentEnterprise customersSystem integrators
Education:Bachelor's
Skills:Customer interfaceWritten communicationVerbal communicationNegotiationConflict resolution

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
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