Support Representative

Hudl
Sydney
Workplace: HybridFull timeAUD 46,500 - 77,500Function: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Empathy","Communication","Ownership","Adaptability","Reliability","Collaboration"]

Support users across APAC and the United States by answering questions via phone, email, chat, and social media. Deliver world-class implementation and support for teams, athletes, and fans, resolving customer issues with varying technical complexity or escalating when needed. This role supports reliable, empathetic communication and collaboration with internal product teams to surface customer insights, while working with a minimum in-office schedule in Sydney.

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FursaFursa
Hudl
Hudl
1 day ago

Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Support users across APAC and the United States by answering questions via phone, email, chat, and social media. Deliver world-class implementation and support for teams, athletes, and fans, resolving customer issues with varying technical complexity or escalating when needed. This role supports reliable, empathetic communication and collaboration with internal product teams to surface customer insights, while working with a minimum in-office schedule in Sydney.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer user questions across APAC and the United States via phone, email, chat, and social media.
  • •Provide implementation and support experiences for teams, athletes, and fans.
  • •Resolve customer issues or escalate cases depending on technical complexity.
  • •Communicate solutions clearly with a human touch.
  • •Collaborate with product teams to surface customer insights and evolving needs.

Pay and Benefits

Salary: AUD 46,500 - 77,500
Perks:Remote WorkHealth InsurancePension

Key Requirements

  • •Solve problems by putting yourself in the customer’s shoes to find the best solution.
  • •Be a people person who enjoys helping others achieve their goals.
  • •Communicate clearly and confidently, relaying solutions with a human touch.
  • •Stay flexible and resilient in a fast-paced, ever-changing environment.
  • •Take ownership and be reliable in delivering high-impact support to customers.
Skills:Problem-solvingEmpathyCommunicationOwnershipAdaptabilityReliabilityCollaboration

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Hudl
Provides video analysis and performance tools for sports teams and athletes, offering software to capture, review, and share game footage and analytics across youth, amateur, and professional sports organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Lincoln, United States
Founded: 2006
WebsiteLinkedIn