Service Delivery Manager

Black Box
Singapore
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 8+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Customer focus","Team leadership","Problem-solving"]

Lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer, ensuring SLA adherence, high reliability, and continuous improvement. Manage internal teams and vendors, align with ITIL and managed services best practices, and serve as the primary interface for client stakeholders across IT, security, and compliance.

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Black Box
Black Box
2 months ago

Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer, ensuring SLA adherence, high reliability, and continuous improvement. Manage internal teams and vendors, align with ITIL and managed services best practices, and serve as the primary interface for client stakeholders across IT, security, and compliance.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead the end-to-end delivery of data center and cabling services within a managed services model, ensuring SLA adherence and reliable performance.
  • •Interface with banking client IT infrastructure, security, and compliance teams to manage service delivery and stakeholder expectations.
  • •Oversee technician tasking, training, workload balancing, and quality assurance across multiple data center sites.
  • •Enforce SOPs, change control processes, and compliance with structured cabling standards (ANSI/TIA, ISO/IEC).
  • •Track SLA performance, incidents, and service reports, and participate in risk assessments and service improvement initiatives.

Key Requirements

  • •Bachelor's degree in Information Technology, Electrical Engineering, or a related discipline.
  • •Minimum 8 years of experience in service delivery or operations management within data center infrastructure and cabling services.
  • •At least 3 years of experience supporting financial services or highly regulated environments.
  • •Proven experience managing structured cabling projects and data center operations under a managed services framework.
  • •Strong knowledge of ITIL, structured cabling standards, and data center facility practices.
Experience:8+ yearsBankingFinancial servicesData center
Education:Bachelor's
Skills:CommunicationLeadershipCustomer focusTeam leadershipProblem-solving
Certifications:ITIL FoundationPMPISO/IEC 27001DCIM
Languages:English
Tech Stack:ITILServiceNowRemedyDCIMCMDBsStructured cablingData center

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website