Senior Technical Customer Success Manager

Kong
Austin
Workplace: RemoteFull timeUSD 120,000 - 160,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Organizational skills","Communication","Self-awareness","Self starter","Problem-solving"]

Own a portfolio of commercial customers on the Customer Experience team, guiding them through adoption plans and post-sales engagement to drive successful outcomes. Partner with Sales and Product to ensure customers get maximum value from Kong, leveraging self-service technology and reusable assets. Help define what “good” looks like, innovate tooling and processes, and deliver advanced support through real-world technical guidance around APIs, microservices, and cloud-native environments.

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FursaFursa
Kong
Kong
11 hours ago

Senior Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of commercial customers on the Customer Experience team, guiding them through adoption plans and post-sales engagement to drive successful outcomes. Partner with Sales and Product to ensure customers get maximum value from Kong, leveraging self-service technology and reusable assets. Help define what “good” looks like, innovate tooling and processes, and deliver advanced support through real-world technical guidance around APIs, microservices, and cloud-native environments.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Coach customers throughout the lifecycle and collaborate with the Customer Experience team to achieve customer outcomes.
  • •Define adoption plans and post-sales engagement, including recommendations and rationale for what “good” looks like.
  • •Work with Sales and Product teams to ensure customers are realizing maximum value from Kong’s solution.
  • •Innovate customer tooling and processes to improve efficiency across you and your team.
  • •Learn Kong products and technologies and apply that knowledge to real-world customer usage.

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Manage a portfolio of commercial customers and identify patterns that can be addressed via automated, modern customer engagement techniques.
  • •Have a strong understanding of complex technology environments and cloud-native systems.
  • •Demonstrate passion and determination for technology and customers, with strong organizational, communication, and self-starter skills.
  • •Ideally have prior experience in a similar role within SaaS, Open Source, and/or infrastructure software companies.
  • •Have foundational knowledge of APIM and understand containerization, Kubernetes, microservices, DevOps, CI/CD, and IaaS.
Experience:SaaSOpen SourceInfrastructure software
Skills:Organizational skillsCommunicationSelf-awarenessSelf starterProblem-solving
Tech Stack:APIsMicroservicesAPIMCloud NativeContainerizationKubernetesDevOpsCI/CDIaaSCloud computingSelf-service technology

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor