Service Delivery Manager - Communication Product

Airbus
Bengaluru
Full timeFunction: Program & Project Management (PMO)Experience: 10-12 yearsSkills: ["Stakeholder management","Team leadership","Risk mitigation","Process improvement","Financial oversight"]

Own the end-to-end “Build + Run” service delivery lifecycle for the DMGC Communication Product, covering 16+ websites and 10+ business services across Commercial, Helicopters, and Defense & Space. Build a 24-month strategic roadmap with a balanced technical-debt and innovation approach, drive ROI analysis, and lead high-stakes platform transitions (Acquia exit). Ensure operational excellence via MTTR, ICARE Quality Plan, and SLOs, while coordinating governance, budgets, and stakeholder steering committees.

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FursaFursa
Airbus
Airbus
3 days ago

Service Delivery Manager - Communication Product

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the end-to-end “Build + Run” service delivery lifecycle for the DMGC Communication Product, covering 16+ websites and 10+ business services across Commercial, Helicopters, and Defense & Space. Build a 24-month strategic roadmap with a balanced technical-debt and innovation approach, drive ROI analysis, and lead high-stakes platform transitions (Acquia exit). Ensure operational excellence via MTTR, ICARE Quality Plan, and SLOs, while coordinating governance, budgets, and stakeholder steering committees.
Location: Bengaluru
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end “Build + Run” lifecycle for the DMGC Communication Product, including lifecycle accountability across 16+ websites and 10+ business services.
  • •Develop the 24-month strategic roadmap with technical-debt (30%) vs new feature innovation (70%) balance, supporting the Product Manager’s vision.
  • •Analyze ROI for new digital capabilities and propose pivots or process adaptations using sprint metrics and data-driven insights.
  • •Lead hosting platform transition (Acquia exit strategy), managing MFT and CFT processes, plus vendor governance for partners.
  • •Maintain operational excellence by improving MTTR trends and overseeing ICARE Quality Plan and SLOs, while ensuring cross-functional dependency risk mitigation.

Key Requirements

  • •10–12+ years in IT/Digital with a proven track record in Service Delivery or Project Management.
  • •SAFe POPM and Project Management (Level 1/PMP) certifications (mandatory).
  • •Experience using LBIP+ (familiarity is a significant plus).
  • •Ability to act as a “Trusted Orchestrator” and simplify complex technical challenges for business stakeholders.
  • •Experience leading diverse teams through high-pressure platform migrations and delivering under service-level objectives.
Experience:10-12 years
Skills:Stakeholder managementTeam leadershipRisk mitigationProcess improvementFinancial oversight
Certifications:SAFe POPMPMP
Tech Stack:SAFeLBIP+JiraConfluenceAcquiaImpervaKeepeekDrupalWeb AnalyticsSEO/AI

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn