Sales Support Representative - Residential Builder

Ferguson
North Carolina
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesSkills: ["Customer-focused","Upselling","Decision-making","Fast-paced execution","Relationship building"]

Support residential builders by partnering with Sales associates to identify the right products and solutions, provide timely quotations, and create accurate sales orders. Coordinate customer deliveries, answer sales calls to resolve questions and concerns, and use a CRM system and phone system to manage customer interactions. Learn product knowledge and processes quickly while performing in a fast-paced, customer-focused environment.

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Ferguson
Ferguson
1 month ago

Sales Support Representative - Residential Builder

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Closed

Job Summary

Support residential builders by partnering with Sales associates to identify the right products and solutions, provide timely quotations, and create accurate sales orders. Coordinate customer deliveries, answer sales calls to resolve questions and concerns, and use a CRM system and phone system to manage customer interactions. Learn product knowledge and processes quickly while performing in a fast-paced, customer-focused environment.
Location: North Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Partner with Sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and address customer concerns and questions.
  • •Effectively use a customer relationship management (CRM) system and phone system.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0-3 years of sales and/or customer service experience (preferred).
  • •Strong sales skills, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs and make timely decisions.
  • •Comfort working in a fast-paced environment and following through on commitments.
  • •General digital literacy, including Microsoft Office; ability to quickly learn product knowledge and processes.
Experience:ResidentialPlumbingHVACTradesCustomer serviceSales
Skills:Customer-focusedUpsellingDecision-makingFast-paced executionRelationship building
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn