SAP Service manager

NTT
Belgium
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-10 yearsSkills: ["Client-facing communication","Stakeholder management","Analytical mindset","Risk awareness","Continuous improvement"]

Lead and manage SAP services in complex enterprise solution environments, ensuring service quality, contractual compliance, SLA governance, client satisfaction, and operational efficiency. Act as the client key point of contact, coordinate delivery teams and third parties, monitor demand, risks, and corrective actions, and run service governance meetings. Drive continuous improvement by applying service management methodologies, quality plans, tools, and productivity improvement practices.

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FursaFursa
NTT
NTT
2 months ago

SAP Service manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead and manage SAP services in complex enterprise solution environments, ensuring service quality, contractual compliance, SLA governance, client satisfaction, and operational efficiency. Act as the client key point of contact, coordinate delivery teams and third parties, monitor demand, risks, and corrective actions, and run service governance meetings. Drive continuous improvement by applying service management methodologies, quality plans, tools, and productivity improvement practices.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties, and service delivery methodology.
  • •Ensure sustainability, quality, and continuous improvement of the service over time.
  • •Plan, prioritize, and monitor service demand, activities, risks, issues, and corrective actions.
  • •Lead service governance meetings with the client, presenting service performance, risks, priorities, and recommendations.
  • •Coordinate multidisciplinary teams, client units, and third-party providers to ensure effective service delivery.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersInternet Allowance

Key Requirements

  • •5 to 10 years of experience in SAP service management, SAP application management, delivery management, or similar roles.
  • •Strong understanding of service governance, SLA management, contractual scope, and service delivery models.
  • •Experience coordinating multidisciplinary teams, client stakeholders, and third-party providers.
  • •Strong client-facing communication and stakeholder management skills.
  • •Analytical mindset to diagnose, structure, and solve complex service or solution-related problems.
Experience:5-10 years
Skills:Client-facing communicationStakeholder managementAnalytical mindsetRisk awarenessContinuous improvement
Languages:EnglishFrenchDutch
Tech Stack:SAP

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn