NTT

4 weeks ago

SAP Service manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead and manage SAP services in complex enterprise solution environments, ensuring service quality, contractual compliance, SLA governance, client satisfaction, and operational efficiency. Act as the client key point of contact, coordinate delivery teams and third parties, monitor demand, risks, and corrective actions, and run service governance meetings. Drive continuous improvement by applying service management methodologies, quality plans, tools, and productivity improvement practices.

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties, and service delivery methodology.
•Ensure sustainability, quality, and continuous improvement of the service over time.
•Plan, prioritize, and monitor service demand, activities, risks, issues, and corrective actions.
•Lead service governance meetings with the client, presenting service performance, risks, priorities, and recommendations.
•Coordinate multidisciplinary teams, client units, and third-party providers to ensure effective service delivery.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersInternet Allowance

Key Requirements

•5 to 10 years of experience in SAP service management, SAP application management, delivery management, or similar roles.
•Strong understanding of service governance, SLA management, contractual scope, and service delivery models.
•Experience coordinating multidisciplinary teams, client stakeholders, and third-party providers.
•Strong client-facing communication and stakeholder management skills.
•Analytical mindset to diagnose, structure, and solve complex service or solution-related problems.

Experience:5-10 years

Skills:Client-facing communicationStakeholder managementAnalytical mindsetRisk awarenessContinuous improvement

Languages:EnglishFrenchDutch

Tech Stack:SAP

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT