Associate, Content & Onboarding

Delivery Hero
Dhaka
Workplace: OnsiteContractFunction: Content & Editorial (Writing/Editing)Skills: ["Attention to detail","Quality assurance","Communication","Process adherence"]

Onboard restaurants on the foodpanda platform by creating and updating menu content—accurate descriptions, pricing, and dish-level photos in line with SOPs. Process menu change requests within defined SLAs, run menu-related projects to improve customer experience, and partner with restaurant teams through the onboarding journey. Perform regular quality checks to ensure menu accuracy and operational performance, using AI tools and design software when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Delivery Hero
Delivery Hero
18 hours ago

Associate, Content & Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Onboard restaurants on the foodpanda platform by creating and updating menu content—accurate descriptions, pricing, and dish-level photos in line with SOPs. Process menu change requests within defined SLAs, run menu-related projects to improve customer experience, and partner with restaurant teams through the onboarding journey. Perform regular quality checks to ensure menu accuracy and operational performance, using AI tools and design software when needed.
Location: Dhaka
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Content & Editorial (Writing/Editing)
Seniority: Entry level

Key Responsibilities

  • •Onboard restaurants and create menus with accurate descriptions, pricing, and dish-level photos in line with SOP guidelines.
  • •Process and update restaurant menu change requests within the defined SLA.
  • •Manage menu-related projects to enhance overall customer experience.
  • •Communicate with and guide restaurant partners throughout the onboarding process on the foodpanda platform.
  • •Conduct regular quality checks to ensure menu accuracy and strong operational performance.

Key Requirements

  • •Basic proficiency in Excel and Google Sheets, including common formulas.
  • •Comfort using AI tools and being tech-savvy.
  • •Hands-on experience with Adobe Photoshop, Adobe Illustrator, or similar design tools.
  • •Ability to onboard restaurants and create menus with accurate descriptions, pricing, and dish-level photos aligned with SOPs.
  • •Ability to process and update restaurant menu change requests within the defined SLA.
Skills:Attention to detailQuality assuranceCommunicationProcess adherence
Languages:English
Tech Stack:AI toolsExcelGoogle SheetsAdobe PhotoshopAdobe Illustrator

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor