Remote Call Center Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients as a fully remote Call Center Operator. Handle inbound and outbound calls, answer questions about services, project status, and billing, and schedule site visits and service calls for field teams. Log all interactions in a CRM, resolve issues or escalate when needed, and provide administrative support to project managers. Maintain strong product/service knowledge and follow communication standards.

Location: Nashville

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle a high volume of inbound and outbound calls in a professional and courteous manner.
•Respond to customer enquiries regarding services, project status, and billing.
•Schedule appointments, site visits, and service calls for field-based teams.
•Record customer interactions and transactions accurately in the CRM system.
•Identify and resolve customer issues, escalating complex problems to the relevant department when necessary.

Pay and Benefits

Salary: USD 93,500 - 150,340 annually

Key Requirements

•Proven experience in a call centre or customer service role.
•Exceptional verbal and written communication skills with a clear, professional telephone manner.
•Strong active listening, problem-solving, and conflict-resolution abilities.
•Proficiency using CRM systems and the Microsoft Office Suite.
•Excellent organisational and time-management skills, with the ability to work independently in a remote environment.

Experience:Construction services

Skills:CommunicationActive listeningProblem-solvingConflict-resolutionOrganizational skillsTime-managementCustomer experience focusIndependent work

Tech Stack:CRMMicrosoft Office SuiteDispatching softwareScheduling software

Company Brief

Qureos

Website

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Qureos

4 days ago

Remote Call Center Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Nashville

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle a high volume of inbound and outbound calls in a professional and courteous manner.
•Respond to customer enquiries regarding services, project status, and billing.
•Schedule appointments, site visits, and service calls for field-based teams.
•Record customer interactions and transactions accurately in the CRM system.
•Identify and resolve customer issues, escalating complex problems to the relevant department when necessary.

Pay and Benefits

Salary: USD 93,500 - 150,340 annually

Key Requirements

•Proven experience in a call centre or customer service role.
•Exceptional verbal and written communication skills with a clear, professional telephone manner.
•Strong active listening, problem-solving, and conflict-resolution abilities.
•Proficiency using CRM systems and the Microsoft Office Suite.
•Excellent organisational and time-management skills, with the ability to work independently in a remote environment.

Experience:Construction services

Skills:CommunicationActive listeningProblem-solvingConflict-resolutionOrganizational skillsTime-managementCustomer experience focusIndependent work

Tech Stack:CRMMicrosoft Office SuiteDispatching softwareScheduling software

Company Brief

Qureos

Website