Manager, SMB Account Management, Food and Beverage

Block
Chicago
Workplace: RemoteFull timeFunction: Business Development & PartnershipsExperience: 8-10 yearsSkills: ["Communication","Leadership","Coaching","Cross-functional collaboration","Problem-solving"]

Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants. Drive revenue expansion, software adoption, and churn reduction through structured coaching and pipeline management, while collaborating cross-functionally with Product, Operations, and Sales to improve merchant experience and execute team OKRs.

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FursaFursa
Block
Block
3 months ago

Manager, SMB Account Management, Food and Beverage

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants. Drive revenue expansion, software adoption, and churn reduction through structured coaching and pipeline management, while collaborating cross-functionally with Product, Operations, and Sales to improve merchant experience and execute team OKRs.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
  • •Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
  • •Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
  • •Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
  • •Travel approximately once per quarter for team events or customer meetings.
Travel: Low travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

  • •8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
  • •3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
  • •Experience working with SMB or Mid-Market F&B businesses.
  • •A track record of consistently exceeding revenue and retention goals.
  • •Strong coaching skills with demonstrated ability to improve performance across a team.
Experience:8-10 yearsFood and beverageSmbMid-marketAccount management
Skills:CommunicationLeadershipCoachingCross-functional collaborationProblem-solving
Languages:English
Tech Stack:AI

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn