Block

1 month ago

Manager, SMB Account Management, Food and Beverage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants. Drive revenue expansion, software adoption, and churn reduction through structured coaching and pipeline management, while collaborating cross-functionally with Product, Operations, and Sales to improve merchant experience and execute team OKRs.

Location: Chicago

Workplace: Remote

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Manager level

Key Responsibilities

•Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
•Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
•Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
•Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
•Travel approximately once per quarter for team events or customer meetings.

Travel: Low travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

•8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
•3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
•Experience working with SMB or Mid-Market F&B businesses.
•A track record of consistently exceeding revenue and retention goals.
•Strong coaching skills with demonstrated ability to improve performance across a team.

Experience:8-10 yearsFood and beverageSmbMid-marketAccount management

Skills:CommunicationLeadershipCoachingCross-functional collaborationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

1 month ago

Manager, SMB Account Management, Food and Beverage

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Remote

Employment Type: Full time

Job Function: Business Development & Partnerships

Seniority: Manager level

Key Responsibilities

•Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
•Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
•Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
•Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
•Travel approximately once per quarter for team events or customer meetings.

Travel: Low travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement Savings

Key Requirements

•8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
•3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
•Experience working with SMB or Mid-Market F&B businesses.
•A track record of consistently exceeding revenue and retention goals.
•Strong coaching skills with demonstrated ability to improve performance across a team.

Experience:8-10 yearsFood and beverageSmbMid-marketAccount management

Skills:CommunicationLeadershipCoachingCross-functional collaborationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn