Team Leader

Aon
Johannesburg
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3-6 yearsSkills: ["Coaching","Interpersonal skills","Organizational skills","Decision-making","Problem-solving"]

Lead a high-performing client service team by overseeing client relationship advisors’ day-to-day operations while managing your own commercial insurance client portfolio. Drive revenue growth and ensure strong client service benchmarks through renewal reviews, backlog resolution, and turnaround-time action plans. Provide hands-on coaching and training on commercial insurance products, upselling techniques, and operational best practices, tracking performance metrics and escalating as needed.

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FursaFursa
Aon
Aon
18 hours ago

Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a high-performing client service team by overseeing client relationship advisors’ day-to-day operations while managing your own commercial insurance client portfolio. Drive revenue growth and ensure strong client service benchmarks through renewal reviews, backlog resolution, and turnaround-time action plans. Provide hands-on coaching and training on commercial insurance products, upselling techniques, and operational best practices, tracking performance metrics and escalating as needed.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee client relationship advisors’ day-to-day operations while maintaining your own client portfolio.
  • •Manage revenue growth and deliver excellent client service by setting benchmarks for the team.
  • •Review renewals according to MOS, resolve backlogs by allocating resources, and develop action plans to improve turnaround times.
  • •Provide hands-on training and coaching on commercial insurance products, upselling techniques, and operational best practices; identify skills gaps and training needs.
  • •Track team performance (age analysis, renewals, retention, upselling success), report monthly to the manager, and act as the escalation point for conflicts or challenges.

Key Requirements

  • •Minimum of Grade 12 (or equivalent); a bachelor’s degree or certificate is preferable.
  • •Registered with the FSCA in terms of the FAIS Act.
  • •Solid experience (3–6 years) in a supervisory/mentorship role and as a team leader or manager.
  • •Advanced computer literacy with MS Word and Excel.
  • •Good knowledge of policy wordings and commercial insurance products; strong analytical and problem-solving skills.
Experience:3-6 yearsCommercial insurance
Skills:CoachingInterpersonal skillsOrganizational skillsDecision-makingProblem-solving
Certifications:FSCA registration (FAIS Act)
Languages:English
Tech Stack:MS WordMS Excel

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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