Citizens Branch Manager - Bilingual - Cantonese preferred

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 93,150 - 127,650 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Partnership building"]

Lead branch performance by driving sales growth, coaching colleagues, and delivering world-class customer service in a high-volume retail banking environment. Own branch execution and outcomes, communicate business priorities, and ensure operational integrity while meeting profit-and-loss and customer satisfaction goals. Build a customer-centric culture in a digital-first setting, develop talent through coaching and continuous learning, and serve as an engaged brand ambassador with local community partners.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager - Bilingual - Cantonese preferred

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead branch performance by driving sales growth, coaching colleagues, and delivering world-class customer service in a high-volume retail banking environment. Own branch execution and outcomes, communicate business priorities, and ensure operational integrity while meeting profit-and-loss and customer satisfaction goals. Build a customer-centric culture in a digital-first setting, develop talent through coaching and continuous learning, and serve as an engaged brand ambassador with local community partners.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead branch execution by directing colleague and sales activities to meet or exceed key targets.
  • •Spearhead sales growth and branch performance while ensuring operational integrity and customer-centricity.
  • •Coach and develop colleagues through coaching plans and talent pipeline building to meet performance and growth goals.
  • •Communicate business priorities to energize and empower colleagues to execute with confidence.
  • •Connect with the local community to cultivate new customer relationships and deepen existing ones.

Pay and Benefits

Salary: USD 93,150 - 127,650 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsWellness StipendPaid LeaveFlexible Work

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
  • •4 years sales management experience in retail or branch banking.
  • •Proven record meeting sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Meet and comply with SAFE Act requirements, including background checks and obtaining a unique identifier from NMLS.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusPartnership building
Languages:Cantonese
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website