Payment Operations Lead (Remote - Work from Anywhere)

Xapo Bank
Gibraltar
Workplace: RemoteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Team-building","Accountability","Problem-solving","Communication"]

Lead end-to-end payment operations to ensure timely, accurate delivery across internal and external partners. Organize the Payments team workload, supervise and motivate Payments Analysts, and keep SLAs on track while improving policies, processes, and internal controls. Own partner and audit communications, handle exceptions, monitor transactional metrics, and collaborate cross-functionally to resolve operational, technical, and informational issues. Represent Payments in strategic teams and publish performance metrics for management.

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Xapo Bank
Xapo Bank
2 days ago

Payment Operations Lead (Remote - Work from Anywhere)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead end-to-end payment operations to ensure timely, accurate delivery across internal and external partners. Organize the Payments team workload, supervise and motivate Payments Analysts, and keep SLAs on track while improving policies, processes, and internal controls. Own partner and audit communications, handle exceptions, monitor transactional metrics, and collaborate cross-functionally to resolve operational, technical, and informational issues. Represent Payments in strategic teams and publish performance metrics for management.
Location: Gibraltar
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Organize the Payments team workload and ensure smooth payment execution while meeting SLAs.
  • •Supervise and motivate Payments Analysts, maintaining communication to align work with team vision and goals.
  • •Manage operational relationships with external partners, acting as a point of contact for investigations and operational matters.
  • •Develop and implement policies, processes, and procedures; identify and document process and internal control improvements.
  • •Monitor transactional metrics, handle inquiries/exceptions within internal SLAs, liaise with audits, and resolve operational/technical/informational issues.

Pay and Benefits

Perks:Remote WorkWork-life BalanceLearning Budget

Key Requirements

  • •Relevant operations experience, ideally in a bank, fintech, payments, or finance-related institution.
  • •Bachelor's degree (or equivalent) in Business Administration or a related field.
  • •Strong understanding of correspondent banking, cross-border, and local payments systems.
  • •Very good understanding of crypto payments and direct exposure to domestic or cross-border payment processes (crypto execution is a plus).
  • •Advanced Excel or database skills with strong analytical, problem-solving, and attention to detail.
Experience:FintechPaymentsCrypto
Education:Bachelor's
Skills:LeadershipTeam-buildingAccountabilityProblem-solvingCommunication
Languages:English
Tech Stack:ExcelJiraConfluenceMiroTrelloFinastraCore Banking PlatformG-SuiteSlackZoom

Company Brief

Xapo Bank
Digital bank offering regulated banking services, crypto custody, and payment solutions for individuals and businesses, combining fiat banking with cryptocurrency custody and trading under a Gibraltar banking license.
Industry: Neobanking
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Gibraltar, Gibraltar
Founded: 2013
Website