Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Attention to detail","Safety awareness"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great, customer-facing experience. You’ll load/unload and inspect vehicles and haulers, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy and ensure safe, reliable delivery during assigned shifts in Augusta.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great, customer-facing experience. You’ll load/unload and inspect vehicles and haulers, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy and ensure safe, reliable delivery during assigned shifts in Augusta.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure safe operation.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Work assigned shifts (7am–5pm, 9am–7pm, or 11am–9pm) and be available 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and frequent loading/unloading of vehicles and haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Requires frequent driving, excellent visual acuity and manual dexterity, and the ability to lift/push/pull up to 50 lbs.
  • •Must be at least 21 years of age, possess a valid driver’s license, and pass a drug test to obtain a DOT Medical Card.
Experience:2+ years
Skills:Customer serviceCommunicationAttention to detailSafety awareness
Licenses:NotaryValid driver’s licenseChauffeur’s licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn