Customer Experience Customer Success Specialist (Remote)

Cisco
San Jose
Workplace: HybridFull timeUSD 140,200 - 190,600 annuallyFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Facilitation","Communication","Strategic influence","Problem-solving"]

Lead adoption strategy for large, strategic enterprise customers with complex networking deployments. Build and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewals, and account strategy, using telemetry and AI-driven insights to track risk and progress. Facilitate onboarding sessions, architecture workshops, and executive briefings while coordinating across Customer Experience, Sales, Partners, and Product to improve outcomes and feed valuable feedback into product improvements.

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FursaFursa
Cisco
Cisco
4 hours ago

Customer Experience Customer Success Specialist (Remote)

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Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead adoption strategy for large, strategic enterprise customers with complex networking deployments. Build and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewals, and account strategy, using telemetry and AI-driven insights to track risk and progress. Facilitate onboarding sessions, architecture workshops, and executive briefings while coordinating across Customer Experience, Sales, Partners, and Product to improve outcomes and feed valuable feedback into product improvements.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead adoption strategy for large, strategic customers with complex enterprise deployments.
  • •Create and evolve Technical Adoption Plans (TAPs) aligned to customer goals, renewal priorities, and account strategy.
  • •Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.
  • •Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews to help customers move forward.
  • •Partner cross-functionally with Customer Experience, Customer Success, Sales, Partners, and Product to improve customer outcomes and incorporate customer feedback into product prioritization.

Pay and Benefits

Salary: USD 140,200 - 190,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityLife InsurancePaid HolidaysPaid LeaveVolunteer DaysAnnual Bonus

Key Requirements

  • •Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years, or PhD with 3+ years (or equivalent relevant experience).
  • •Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing.
  • •Advanced networking certification such as CCNP or CCIE (or equivalent).
  • •Experience using telemetry, analytics, or AI-driven insights to guide adoption planning and execution is preferred.
  • •Strong facilitation skills across executive briefings, customer workshops, and technical reviews are important.
Experience:8+ years
Education:Bachelor's
Skills:FacilitationCommunicationStrategic influenceProblem-solving
Certifications:CCNPCCIE
Tech Stack:Catalyst CenterCatalyst WANSpacesSDASD-RoutingTelemetryAnalyticsAI-driven insightsArchitecture workshopsExecutive briefings

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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