NTT

3 weeks ago

Remote Hands Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide professional remote technical support for Data Centre services by diagnosing and resolving client incidents and problems in line with procedures and SLA targets. Maintain support processes, investigate using service assurance tools, document and close tickets, and keep configuration items accurate and secure. Monitor service delivery, analyze records against service levels, coordinate repairs, and escalate unresolved issues until resolution, delivering continuous client feedback throughout the incident lifecycle.

Location: Colorado

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Maintain the support process and handle client support requests according to procedures while prioritizing and diagnosing incidents.
•Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports.
•Identify and resolve problems following agreed procedures, including escalating unresolved incidents and following up until resolution.
•Carry out agreed maintenance tasks, ensure secure configuration management of configuration items (CIs), and track and correct CI-related information.
•Monitor service delivery against SLAs, analyze service records to identify improvement actions, document and close resolved incidents, and coordinate repairs and service recovery.

Key Requirements

•Entry-level experience in technical support to clients.
•Entry-level experience in diagnosis and troubleshooting.
•Entry-level experience providing remote support in Data Centre technologies.
•Entry level experience in call center routing, VoIP, security/firewalls, networking (routing/switching/distribution, core and access layers), and IT infrastructure (storage, backup, computing, server virtualization).
•Bachelor's degree or equivalent in Information Technology or Computing (or related field), plus an associate-level data centre technology certification (e.g., CCNA (DC)).

Experience:Data centersTechnical supportRemote support

Education:Bachelor's in Information Technology or Computing or related field

Skills:CommunicationActive listeningPlanningAdaptabilityClient focus

Certifications:CCNA (DC)

Tech Stack:CiscoNetAppEMCDellAvayaCCNA (DC)VoIPCall center routing technologiesSecurity/firewallsNetworkingRoutingSwitchingDistributionServer virtualizationRemote console architectureManagement agent concepts

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT