Miele

2 weeks ago

Mitarbeiter:in Kundendienst B2B (m/w/d) in Wals bei Salzburg gesucht Schwerpunkt Servicekoordination

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Coordinate and manage service orders as the first point of contact for B2B customers. Receive and process phone and written service requests, ensuring customers get the best solution using a SAP-based CRM setup. Advise customers on maintenance offers, stay organized under pressure, and deliver responsive, professional service while working closely with the team.

Location: Austria

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Coordinate and steer service orders and act as first point of contact for business customers.
•Handle phone and written service inquiries and ensure customers receive the best solution.
•Work with a CRM system (SAP) to manage service processes.
•Advise customers on maintenance offers.
•Maintain oversight and accuracy, especially during stressful periods, and deliver service that delights customers.

Pay and Benefits

Salary: EUR 2,362

Perks:Remote WorkGym Membership

Key Requirements

•Completed commercial training (apprenticeship, HAS, HAK or similar) and ideally experience in customer support.
•Communicative and friendly professional phone presence with an ability to win people over.
•Comfort with MS Office; prior experience with CRM and ERP systems (e.g., SAP) is a plus.
•Team-oriented, energetic, and willing to learn and take initiative.
•Strong organizational skills and attention to detail, especially during busy or stressful periods.

Education:Certification / Diploma

Skills:CommunicationCustomer focusOrganizationTeamworkProblem solving

Tech Stack:SAPMS OfficeCRMERP

Company Brief

Miele

Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn

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Miele

2 weeks ago

Mitarbeiter:in Kundendienst B2B (m/w/d) in Wals bei Salzburg gesucht Schwerpunkt Servicekoordination

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Austria

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Coordinate and steer service orders and act as first point of contact for business customers.
•Handle phone and written service inquiries and ensure customers receive the best solution.
•Work with a CRM system (SAP) to manage service processes.
•Advise customers on maintenance offers.
•Maintain oversight and accuracy, especially during stressful periods, and deliver service that delights customers.

Pay and Benefits

Salary: EUR 2,362

Perks:Remote WorkGym Membership

Key Requirements

•Completed commercial training (apprenticeship, HAS, HAK or similar) and ideally experience in customer support.
•Communicative and friendly professional phone presence with an ability to win people over.
•Comfort with MS Office; prior experience with CRM and ERP systems (e.g., SAP) is a plus.
•Team-oriented, energetic, and willing to learn and take initiative.
•Strong organizational skills and attention to detail, especially during busy or stressful periods.

Education:Certification / Diploma

Skills:CommunicationCustomer focusOrganizationTeamworkProblem solving

Tech Stack:SAPMS OfficeCRMERP

Company Brief

Miele

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn