Mitarbeiter:in Kundendienst B2B (m/w/d) in Wals bei Salzburg gesucht Schwerpunkt Servicekoordination

Miele
Austria
Workplace: OnsiteFull timeEUR 2,362+Function: Solutions Engineering & Sales EngineeringEducation: certificationSkills: ["Communication","Customer focus","Organization","Teamwork","Problem solving"]

Coordinate and manage service orders as the first point of contact for B2B customers. Receive and process phone and written service requests, ensuring customers get the best solution using a SAP-based CRM setup. Advise customers on maintenance offers, stay organized under pressure, and deliver responsive, professional service while working closely with the team.

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FursaFursa
Miele
Miele
2 months ago

Mitarbeiter:in Kundendienst B2B (m/w/d) in Wals bei Salzburg gesucht Schwerpunkt Servicekoordination

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 33 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Coordinate and manage service orders as the first point of contact for B2B customers. Receive and process phone and written service requests, ensuring customers get the best solution using a SAP-based CRM setup. Advise customers on maintenance offers, stay organized under pressure, and deliver responsive, professional service while working closely with the team.
Location: Austria
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Coordinate and steer service orders and act as first point of contact for business customers.
  • •Handle phone and written service inquiries and ensure customers receive the best solution.
  • •Work with a CRM system (SAP) to manage service processes.
  • •Advise customers on maintenance offers.
  • •Maintain oversight and accuracy, especially during stressful periods, and deliver service that delights customers.

Pay and Benefits

Salary: EUR 2,362
Perks:Remote WorkGym Membership

Key Requirements

  • •Completed commercial training (apprenticeship, HAS, HAK or similar) and ideally experience in customer support.
  • •Communicative and friendly professional phone presence with an ability to win people over.
  • •Comfort with MS Office; prior experience with CRM and ERP systems (e.g., SAP) is a plus.
  • •Team-oriented, energetic, and willing to learn and take initiative.
  • •Strong organizational skills and attention to detail, especially during busy or stressful periods.
Education:Certification / Diploma
Skills:CommunicationCustomer focusOrganizationTeamworkProblem solving
Tech Stack:SAPMS OfficeCRMERP

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn