Agoda

1 month ago

Lead Collaboration Tools and Cloud Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Engineering-focused role providing escalation support and end-to-end management of collaboration and cloud platforms. You’ll own access management across user lifecycles, troubleshoot incidents, integrate tools (MS 365, Google Workspace, Zoom, Slack) with SSO and enterprise systems, and partner with security/compliance to meet data protection and audit requirements.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as L3 escalation point for issues related to collaboration tools and cloud applications, working closely with frontline support teams.
•Provide end-to-end application support for collaboration platforms, ensuring high availability, stability and performance.
•Deliver and oversee access management across the user lifecycle, including account provisioning, access/role changes, group management and secure offboarding.
•Monitor, troubleshoot and resolve incidents and service requests related to collaboration and cloud platforms within agreed SLAs.
•Coordinate platform changes, upgrades and releases, including testing, change records, communication and post-implementation reviews.

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent practical experience
•3+ years’ experience in application support, IT support or systems administration with a strong focus on collaboration and cloud platforms
•English: full professional fluency (written and spoken)
•Hands-on experience supporting enterprise collaboration tools such as Microsoft 365 (including Teams, Exchange Online, SharePoint), Google Workspace, Zoom, Slack or similar
•Strong understanding of identity and access management concepts, including Google Workspace Identity, Entra ID, Active Directory, user provisioning, group/role management and permissions administration

Experience:3+ yearsHospitalityTravelSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer focus

Certifications:ITIL Foundation

Languages:English

Tech Stack:Microsoft 365TeamsExchange OnlineSharePointGoogle WorkspaceZoomSlackSSOEntra IDActive DirectoryServiceNowServiceDeskITIL

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

1 month ago

Lead Collaboration Tools and Cloud Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as L3 escalation point for issues related to collaboration tools and cloud applications, working closely with frontline support teams.
•Provide end-to-end application support for collaboration platforms, ensuring high availability, stability and performance.
•Deliver and oversee access management across the user lifecycle, including account provisioning, access/role changes, group management and secure offboarding.
•Monitor, troubleshoot and resolve incidents and service requests related to collaboration and cloud platforms within agreed SLAs.
•Coordinate platform changes, upgrades and releases, including testing, change records, communication and post-implementation reviews.

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent practical experience
•3+ years’ experience in application support, IT support or systems administration with a strong focus on collaboration and cloud platforms
•English: full professional fluency (written and spoken)
•Hands-on experience supporting enterprise collaboration tools such as Microsoft 365 (including Teams, Exchange Online, SharePoint), Google Workspace, Zoom, Slack or similar
•Strong understanding of identity and access management concepts, including Google Workspace Identity, Entra ID, Active Directory, user provisioning, group/role management and permissions administration

Experience:3+ yearsHospitalityTravelSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer focus

Certifications:ITIL Foundation

Languages:English

Tech Stack:Microsoft 365TeamsExchange OnlineSharePointGoogle WorkspaceZoomSlackSSOEntra IDActive DirectoryServiceNowServiceDeskITIL

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn