4 days ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide Tier 1 and Tier 2 IT support for mission systems and networks in secure and unsecure environments, including remote desktop troubleshooting, hardware/software deployment, and enterprise ticket documentation. Support VTC services (Microsoft Teams, WebEx, Skype), assist with COTS/GOTS application rollouts, and resolve connectivity and network issues by coordinating with service providers. The role is onsite in McLean/Tysons, VA with TS/SCI (Polygraph) clearance requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support for mission IT systems and networks across secure and unsecure environments.
•Troubleshoot Tier 2 technical issues and resolve connectivity, network, and IT system problems.
•Deliver remote desktop support for critical IT-related issues.
•Deploy and test hardware and software, including support for printers, UPS, data transfer requests, and application rollouts (COTS/GOTS).
•Use an enterprise ticketing system to document and track incident tickets while providing superior customer service.

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

•3+ years of related IT support experience, including Tier 1 and Tier 2 support on mission IT systems and networks.
•Experience providing remote desktop support to resolve critical IT issues.
•Ability to deploy and test hardware and software, including remote rollouts and Tier 2 deployments with training resources.
•Experience supporting VTC using Microsoft Teams, WebEx, and Skype.
•U.S. Citizenship required and TS/SCI with Polygraph clearance required/pursued per role requirements.

Experience:3+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem-solvingTechnical communicationTeamworkMulti-tasking

Tech Stack:Microsoft TeamsWebExSkype

Eligibility

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 days ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support for mission IT systems and networks across secure and unsecure environments.
•Troubleshoot Tier 2 technical issues and resolve connectivity, network, and IT system problems.
•Deliver remote desktop support for critical IT-related issues.
•Deploy and test hardware and software, including support for printers, UPS, data transfer requests, and application rollouts (COTS/GOTS).
•Use an enterprise ticketing system to document and track incident tickets while providing superior customer service.

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

•3+ years of related IT support experience, including Tier 1 and Tier 2 support on mission IT systems and networks.
•Experience providing remote desktop support to resolve critical IT issues.
•Ability to deploy and test hardware and software, including remote rollouts and Tier 2 deployments with training resources.
•Experience supporting VTC using Microsoft Teams, WebEx, and Skype.
•U.S. Citizenship required and TS/SCI with Polygraph clearance required/pursued per role requirements.

Experience:3+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem-solvingTechnical communicationTeamworkMulti-tasking

Tech Stack:Microsoft TeamsWebExSkype

Eligibility

Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn