Intake & Operations Manager

Nocd
Chicago
Workplace: HybridFull timeUSD 70,000 - 90,000 annuallyFunction: Business OperationsExperience: 1-3 yearsSkills: ["Leadership","Coaching","Data-driven decision-making","Quality assurance mindset","Communication","High EQ","Empathetic handling of escalations"]

Lead and scale a team that helps new members begin their care journey, while owning the quality of member calls through regular auditing and feedback. Use daily KPI and metrics monitoring to identify trends, remove barriers, and drive performance. Coach team members with individualized development plans, implement QA and process improvements, and partner on hiring and onboarding to support fast-paced operational growth.

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FursaFursa
Nocd
Nocd
3 days ago

Intake & Operations Manager

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead and scale a team that helps new members begin their care journey, while owning the quality of member calls through regular auditing and feedback. Use daily KPI and metrics monitoring to identify trends, remove barriers, and drive performance. Coach team members with individualized development plans, implement QA and process improvements, and partner on hiring and onboarding to support fast-paced operational growth.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and motivate a high-performing team of Member Advocates with clear expectations.
  • •Ensure call quality via regular auditing and feedback to raise standards across interactions.
  • •Monitor KPIs and team metrics daily, using data analytics to find trends and drive results.
  • •Create individualized coaching and development plans so team members meet and exceed goals.
  • •Own QA initiatives and process improvements, and partner with leadership on hiring, onboarding, and training.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetGym Membership

Key Requirements

  • •1–3 years of experience managing high-performing sales- or service-focused teams.
  • •Proven ability to exceed KPIs and coach others to performance goals.
  • •Quality-first mindset with experience auditing calls and driving QA processes.
  • •Data-driven approach using analytics, CRMs, and metrics to improve performance.
  • •Strong people judgment and communication skills with empathy for escalations.
Experience:1-3 years
Skills:LeadershipCoachingData-driven decision-makingQuality assurance mindsetCommunicationHigh EQEmpathetic handling of escalations
Tech Stack:CRMKPI metrics

Company Brief

Nocd
Operates an online platform delivering evidence-based treatment for obsessive–compulsive disorder (OCD), connecting users with therapists, guided self-help, and exposure and response prevention (ERP) therapy resources to support remote care.
Industry: Mental Health
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