Anheuser-Busch InBev

1 month ago

Customer Insights Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead global customer experience initiatives for AB InBev’s BEES platform, owning the NPS program across 24 countries, driving the Zero Failure initiative, and translating customer feedback into strategic, data-driven improvements. Partner with cross-functional teams (product, logistics, fintech, sales) to scale CX, leverage AI and automation, and elevate app and service performance while building scalable CX governance.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and govern the global NPS program across 24 countries, including survey design, insight generation, executive reporting, and action tracking.
•Own and evolve the Zero Failure Program, ensuring operational failures are tracked, visible, and addressed across all mature markets and functional areas.
•Serve as the voice of the customer, ensuring insights translate into tangible business improvements.
•Define, monitor, and standardize customer experience KPIs to identify risks, opportunities, and long-term improvement areas across markets.
•Translate customer feedback and behavioral data into prioritized initiatives, product enhancements, and operational improvements.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceMeal AllowanceCommuter BenefitsPension PlanLanguage LearningChildcare Assistance

Key Requirements

•Experience in customer satisfaction, NPS, and VoC program management.
•Strong analytical and problem-solving skills with the ability to conduct deep dives into customer behavior and VoC data.
•Hands-on experience with data analysis environments and tools such as Databricks, SQL, or similar analytics platforms.
•Familiarity with AI, automation, and agent-based solutions applied to customer experience or business process optimization.
•Ability to lead and influence stakeholders at all levels of the organization.

Skills:AnalyticalProblem-solvingStakeholder managementLeadershipCommunication

Languages:English

Tech Stack:DatabricksSQLMedalliaBrazeGoogle Play ConsoleApple App StoreAIAutomation

Company Brief

Anheuser-Busch InBev

A global brewer producing, distributing, and marketing beer and other beverages across hundreds of brands, including Budweiser, Stella Artois and Corona. Operates a vast global supply chain and retail network serving consumers worldwide.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leuven, Belgium

Founded: 2008

Website LinkedIn

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Anheuser-Busch InBev

1 month ago

Customer Insights Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and govern the global NPS program across 24 countries, including survey design, insight generation, executive reporting, and action tracking.
•Own and evolve the Zero Failure Program, ensuring operational failures are tracked, visible, and addressed across all mature markets and functional areas.
•Serve as the voice of the customer, ensuring insights translate into tangible business improvements.
•Define, monitor, and standardize customer experience KPIs to identify risks, opportunities, and long-term improvement areas across markets.
•Translate customer feedback and behavioral data into prioritized initiatives, product enhancements, and operational improvements.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceMeal AllowanceCommuter BenefitsPension PlanLanguage LearningChildcare Assistance

Key Requirements

•Experience in customer satisfaction, NPS, and VoC program management.
•Strong analytical and problem-solving skills with the ability to conduct deep dives into customer behavior and VoC data.
•Hands-on experience with data analysis environments and tools such as Databricks, SQL, or similar analytics platforms.
•Familiarity with AI, automation, and agent-based solutions applied to customer experience or business process optimization.
•Ability to lead and influence stakeholders at all levels of the organization.

Skills:AnalyticalProblem-solvingStakeholder managementLeadershipCommunication

Languages:English

Tech Stack:DatabricksSQLMedalliaBrazeGoogle Play ConsoleApple App StoreAIAutomation

Company Brief

Anheuser-Busch InBev

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leuven, Belgium

Founded: 2008

Website LinkedIn