Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT

Own Signature Success delivery for Salesforce’s most complex enterprise accounts, driving renewals and expansion through executive-level partnerships and measurable ROI. Build holistic success roadmaps that translate platform milestones into business outcomes, manage long-term attrition and operational bottlenecks using telemetry and predictive analytics, and lead crisis governance during major incidents. Serve as a “multiplier” by mentoring account teams while orchestrating cross-functional execution across Sales, Product, and Engineering.