Enterprise Support Specialist (Tech Support)

Nuvei
Bogotá
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Time management","Prioritization","Cross-functional collaboration"]

Serve as a technical trusted advisor for Nuvei’s Premium and Enterprise clients, acting as an escalation point for production-level technical and payment-related issues. Investigate errors and logs, manage complex support cases through Salesforce and messaging tools, and coordinate resolution within SLAs. Provide real-time guidance to clients, translate requirements for Product and Development, and contribute to process improvements while partnering with cross-functional teams.

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FursaFursa
Nuvei
Nuvei
3 days ago

Enterprise Support Specialist (Tech Support)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as a technical trusted advisor for Nuvei’s Premium and Enterprise clients, acting as an escalation point for production-level technical and payment-related issues. Investigate errors and logs, manage complex support cases through Salesforce and messaging tools, and coordinate resolution within SLAs. Provide real-time guidance to clients, translate requirements for Product and Development, and contribute to process improvements while partnering with cross-functional teams.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as a technical trusted advisor and go-to expert on Nuvei’s products and services for Premium and Enterprise clients.
  • •Manage and resolve production-level technical issues using Salesforce and instant messaging platforms within SLAs.
  • •Investigate errors and logs, providing deep-dive analysis and actionable insights for clients and internal teams.
  • •Provide real-time technical guidance and education to clients on optimal use of Nuvei’s products.
  • •Collaborate cross-functionally with Product, R&D, Operations, and Risk teams to drive resolution and continuous improvements.

Pay and Benefits

Perks:Health InsurancePaid LeaveRemote Work

Key Requirements

  • •Minimum 5 years of hands-on experience in technical support roles, ideally within Payments or FinTech.
  • •Bachelor’s degree in industrial management, Computer Science, Engineering, or a related field (preferred).
  • •Strong technical background including REST APIs, SDKs, IP/HTTP protocols, and advanced SQL.
  • •Experience with log analysis, basic programming or web development, and generating technical reports.
  • •Fluency in English (written and verbal); additional languages are a plus.
Experience:5+ yearsFintechPayments
Education:Bachelor's in industrial management, Computer Science, Engineering, or a related field
Skills:CommunicationProblem-solvingTime managementPrioritizationCross-functional collaboration
Languages:English
Tech Stack:SalesforceREST APIsSDKsIP/HTTP protocolsSQLCRMTicketing systemsInstant messaging

Company Brief

Nuvei
Global payments technology provider offering merchant acquiring, payment processing, fraud and risk management, and omnichannel payment solutions for enterprises across e-commerce, retail, gaming, and fintech sectors.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 2003
WebsiteLinkedIn