Customer Success Manager - Commercial

Gorgias
Buenos Aires
Full timeUSD 42,178 - 46,618 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Problem-solving","Customer focus","Organization","Prioritization"]

Own a commercial portfolio of high-volume ecommerce customers, driving product adoption, automation maturity, and long-term operational impact. Guide merchants through optimization of Gorgias—leveraging AI-powered workflows and integrations—while monitoring customer health signals to prevent churn and support renewals. Partner cross-functionally with Sales, Product, and Support to troubleshoot issues, share insights, and ensure customers maximize the platform’s value.

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FursaFursa
Gorgias
Gorgias
3 days ago

Customer Success Manager - Commercial

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own a commercial portfolio of high-volume ecommerce customers, driving product adoption, automation maturity, and long-term operational impact. Guide merchants through optimization of Gorgias—leveraging AI-powered workflows and integrations—while monitoring customer health signals to prevent churn and support renewals. Partner cross-functionally with Sales, Product, and Support to troubleshoot issues, share insights, and ensure customers maximize the platform’s value.
Location: Buenos Aires
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a large portfolio of commercial ecommerce customers using proactive and reactive engagement
  • •Drive adoption of Gorgias features, including automation and AI workflows, and help customers improve day-to-day usage
  • •Analyze support workflows, troubleshoot product issues, and support customer reoptimizations/fixes/improvements as needed
  • •Monitor account health signals (usage, engagement, sentiment), identify churn risk, and support renewal conversations
  • •Maintain accurate customer data and engagement tracking, prioritize accounts by impact/risk, and collaborate cross-functionally to resolve issues and share insights

Pay and Benefits

Salary: USD 42,178 - 46,618 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years in customer success, support, account management, or a customer-facing SaaS role
  • •Comfortable managing a high-volume portfolio of accounts
  • •Strong communication skills to guide customers through practical, solution-oriented conversations
  • •Support-oriented and hands-on; enjoys helping customers solve real problems
  • •Curious and detail-oriented about how systems and workflows actually work
Experience:2+ yearsCustomer successSaaSEcommerceSupport operationsAI
Skills:CommunicationProblem-solvingCustomer focusOrganizationPrioritization
Tech Stack:AIChatGPTClaude

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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