2 days ago

TikTok Shop - Regional Head of Risk Control & Security Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead regional risk control and security operations for TikTok Shop, overseeing fraud prevention, investigations, and escalations. Partner with commercial and operations teams to balance safe growth with trust and safety objectives. Own risk metrics and performance using advanced data analysis, and work with Global Risk, Product, and Data Science to close systemic gaps. Drive migration of investigation workflows into LLM-driven automation and evolve LLM/Model QA with RLHF and root-cause analysis, coaching the team toward AI model oversight.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Sr. Director level

Key Responsibilities

•Lead Regional Risk Operations Analysts to make calibrated decisions across detection, investigation, and mitigation of risks.
•Drive migration of traditional investigation workflows into LLM-driven automation to improve precision and operational efficiency.
•Partner with regional commercial and operations teams to identify risks and co-develop solutions for safe growth.
•Own regional risk metrics and performance using advanced data analysis to investigate edge cases and drivers behind on-call and appeal outcomes.
•Serve as escalation point for high-impact fraud incidents, high-priority appeals, and regulatory requests, ensuring timely and compliant resolution.

Key Requirements

•5+ years in fraud operations, risk control, or Trust & Safety, including 3+ years leading multi-disciplinary teams.
•Balance business enablement with risk control; act as a strategic consultant to business stakeholders.
•Familiarity with ML/LLM lifecycles, including RLHF, model tuning, or automated QA workflows.
•Strong investigative mindset to find the “why” behind complex data and risk signals.
•Translate technical model performance into clear business impact for leadership.

Skills:Investigative mindsetStrategic consultingData analysisStakeholder partnershipCoaching and change leadership

Tech Stack:LLMRLHFLLM-driven automationModel QARoot cause analysisSQLPython

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - Regional Head of Risk Control & Security Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Sr. Director level

Key Responsibilities

•Lead Regional Risk Operations Analysts to make calibrated decisions across detection, investigation, and mitigation of risks.
•Drive migration of traditional investigation workflows into LLM-driven automation to improve precision and operational efficiency.
•Partner with regional commercial and operations teams to identify risks and co-develop solutions for safe growth.
•Own regional risk metrics and performance using advanced data analysis to investigate edge cases and drivers behind on-call and appeal outcomes.
•Serve as escalation point for high-impact fraud incidents, high-priority appeals, and regulatory requests, ensuring timely and compliant resolution.

Key Requirements

•5+ years in fraud operations, risk control, or Trust & Safety, including 3+ years leading multi-disciplinary teams.
•Balance business enablement with risk control; act as a strategic consultant to business stakeholders.
•Familiarity with ML/LLM lifecycles, including RLHF, model tuning, or automated QA workflows.
•Strong investigative mindset to find the “why” behind complex data and risk signals.
•Translate technical model performance into clear business impact for leadership.

Skills:Investigative mindsetStrategic consultingData analysisStakeholder partnershipCoaching and change leadership

Tech Stack:LLMRLHFLLM-driven automationModel QARoot cause analysisSQLPython

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn