Consultant senior en processus IT Service Management H/F

Devoteam
France
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Creativity","Communication","Listening","Workshop facilitation","Writing"]

Senior IT Service Management consultant responsible for analyzing and improving IT processes, designing process models linked to ServiceNow, and guiding implementation with clients. Works within the Process Excellence team to evaluate current processes, propose pragmatic improvements, and help build service catalogs, with ITIL and ServiceNow as valuable assets.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Devoteam
Devoteam
1 year ago

Consultant senior en processus IT Service Management H/F

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Senior IT Service Management consultant responsible for analyzing and improving IT processes, designing process models linked to ServiceNow, and guiding implementation with clients. Works within the Process Excellence team to evaluate current processes, propose pragmatic improvements, and help build service catalogs, with ITIL and ServiceNow as valuable assets.
Location: France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •State the current situation of processes and assess existing processes
  • •Identify improvement areas in clients' IT processes
  • •Design IT processes in relation to the ServiceNow solution
  • •Support the implementation of processes in the tools that will support them
  • •Design and rationalize a Service Catalog

Key Requirements

  • •Strong listening skills and ability to capture client needs
  • •Experience in implementing service management processes for clients
  • •Proven ability to run workshops and facilitate discussions
  • •Excellent writing quality and ability to document processes clearly
  • •ITIL and ServiceNow experience are a plus
Experience:Information technology and services
Skills:CreativityCommunicationListeningWorkshop facilitationWriting
Languages:French
Tech Stack:ServiceNowITIL

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn