Service Operation Desk Engineer (Zurich, CH)

Atos
Zurich
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: certificationSkills: ["Communication","Customer and service orientation","Analytical approach","Learning mindset","Proactive problem-solving"]

Handle 1st- and 2nd-level service requests and incidents for alerting and communication systems, applications, and other critical infrastructures. Triage, track, and escalate tickets while monitoring systems proactively and performing routine operational tasks. Prepare reports and statistics, maintain documentation and information platforms, and support continuous improvement activities with customers, users, and suppliers.

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Atos
Atos
1 day ago

Service Operation Desk Engineer (Zurich, CH)

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Last checked: 13 hours agoStatus: Live

Job Summary

Handle 1st- and 2nd-level service requests and incidents for alerting and communication systems, applications, and other critical infrastructures. Triage, track, and escalate tickets while monitoring systems proactively and performing routine operational tasks. Prepare reports and statistics, maintain documentation and information platforms, and support continuous improvement activities with customers, users, and suppliers.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Receive disruptions and service requests for alerting and communication systems, applications, and critical infrastructures.
  • •Manage 1st- and 2nd-level tasks for customers, users, and suppliers.
  • •Triage, track, and escalate tickets.
  • •Perform proactive system monitoring and system support.
  • •Maintain documentation and information platforms; prepare reports and statistics; support continuous improvement.

Key Requirements

  • •Completed technical education in ICT/Networking.
  • •At least 2 years of experience in 1st/2nd-level support.
  • •Strong communication skills to resolve issues with difficult stakeholders.
  • •High customer and service orientation.
  • •Ability to monitor and operate systems, with an analytical problem-solving approach.
Experience:2+ years
Education:Certification / Diploma in ICT / Netzwerk
Skills:CommunicationCustomer and service orientationAnalytical approachLearning mindsetProactive problem-solving
Languages:GermanFrenchItalianEnglish

Eligibility

Security Clearance:PSP

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn