Customer Success Manager

Provision
Toronto
Workplace: OnsiteFull timeCAD 90,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Problem-solving","Relationship building","Training","Cross-functional collaboration"]

Lead post-sale relationship management for clients using Provision, driving adoption, value realization, and expansion. Collaborate with Sales, Product, and Engineering to ensure customer success, retention, and ROI while delivering training, onboarding, and strategic guidance to senior executives and frontline users.

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FursaFursa
Provision
Provision
1 year ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead post-sale relationship management for clients using Provision, driving adoption, value realization, and expansion. Collaborate with Sales, Product, and Engineering to ensure customer success, retention, and ROI while delivering training, onboarding, and strategic guidance to senior executives and frontline users.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard new customers and drive early adoption with measurable impact.
  • •Develop and execute tailored success plans to ensure high engagement and retention.
  • •Build strong relationships with customer sponsors from operational managers to executive leadership.
  • •Identify opportunities to expand Provision use and unlock additional value for customers.
  • •Proactively address adoption barriers, customer concerns, and churn risks.

Pay and Benefits

Salary: CAD 90,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3+ years in customer success, account management, or a related field within SaaS, construction technology, or professional services.
Experience:3+ yearsSaaSConstruction technologyProfessional services
Skills:CommunicationProblem-solvingRelationship buildingTrainingCross-functional collaboration
Tech Stack:SaaSCRMOnboarding

Company Brief

Provision
Provision automates employee IT onboarding and offboarding by provisioning access to apps, accounts, and devices. It centralizes identity and access workflows to reduce manual work, improve security, and ensure new hires and leavers have correct permissions.
Industry: Cybersecurity
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