Alguna

1 week ago

Customer Success Manager - North America

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own customers end-to-end from kickoff through onboarding, adoption, and renewal/expansion. Drive time-to-value across pricing, quoting, and billing workflows, and act as the voice of the customer to product and engineering. Build scalable success motions with playbooks, health scoring, and enablement, triage issues with urgency, and partner cross-functionally to improve outcomes and efficiency as the customer base grows.

Location: New York, California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customers end-to-end from kickoff through onboarding, adoption, and renewal/expansion, with direct support when customers get stuck.
•Help customers implement Alguna quickly to achieve time-to-value across pricing, quoting, and billing workflows.
•Provide clear customer insights, pain points, and feature requests to product and engineering with urgency.
•Build scalable customer success motions including playbooks, health scoring, onboarding templates, and self-serve enablement.
•Triage issues, coordinate internally, and keep customers informed until resolution.

Pay and Benefits

Salary: USD 75,000 - 120,000 annually

Key Requirements

•Experience navigating complex revenue workflows including pricing, quoting, billing, renewals, approvals, exceptions, and deal terms.
•Fluency with both Finance/RevOps concepts (accuracy, controls, auditability) and Sales dynamics (speed, flexibility, closing).
•Detail-oriented and structured approach when handling money, invoices, and customer trust.
•Ability to drive implementations with clear plans, owners, and timelines without heavy process.
•Practical technical understanding of integrations, APIs, and data flows to unblock customers and collaborate with engineers.

Experience:3+ years

Skills:CommunicationProject managementStakeholder managementProblem-solvingEmpathy

Tech Stack:APIsAI tools

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alguna

Alguna develops AI-driven software solutions focused on applying machine learning to automate data-driven decision processes and enhance operational workflows for businesses. Their platform integrates advanced models to deliver insights, predictions, and automation across enterprise use cases.

Industry: AI & Machine Learning

Website

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Alguna

1 week ago

Customer Success Manager - North America

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: New York, California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customers end-to-end from kickoff through onboarding, adoption, and renewal/expansion, with direct support when customers get stuck.
•Help customers implement Alguna quickly to achieve time-to-value across pricing, quoting, and billing workflows.
•Provide clear customer insights, pain points, and feature requests to product and engineering with urgency.
•Build scalable customer success motions including playbooks, health scoring, onboarding templates, and self-serve enablement.
•Triage issues, coordinate internally, and keep customers informed until resolution.

Pay and Benefits

Salary: USD 75,000 - 120,000 annually

Key Requirements

•Experience navigating complex revenue workflows including pricing, quoting, billing, renewals, approvals, exceptions, and deal terms.
•Fluency with both Finance/RevOps concepts (accuracy, controls, auditability) and Sales dynamics (speed, flexibility, closing).
•Detail-oriented and structured approach when handling money, invoices, and customer trust.
•Ability to drive implementations with clear plans, owners, and timelines without heavy process.
•Practical technical understanding of integrations, APIs, and data flows to unblock customers and collaborate with engineers.

Experience:3+ years

Skills:CommunicationProject managementStakeholder managementProblem-solvingEmpathy

Tech Stack:APIsAI tools

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alguna

Industry: AI & Machine Learning

Website