Customer Success Technical Advisor

Trend Micro
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Stakeholder communication"]

Own the post-sales lifecycle for assigned enterprise customers, driving onboarding, success planning, adoption monitoring, and renewal support. Serve as a trusted cybersecurity advisor, guiding security architecture, threat-detection strategies, and operational best practices for the TrendAI platform. Deliver measurable value through XDR, endpoint protection, cloud and identity security capabilities, improving customer security maturity while partnering with Sales and internal technical teams to expand account footprint.

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FursaFursa
Trend Micro
Trend Micro
4 days ago

Customer Success Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise customers, driving onboarding, success planning, adoption monitoring, and renewal support. Serve as a trusted cybersecurity advisor, guiding security architecture, threat-detection strategies, and operational best practices for the TrendAI platform. Deliver measurable value through XDR, endpoint protection, cloud and identity security capabilities, improving customer security maturity while partnering with Sales and internal technical teams to expand account footprint.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary post-sales owner for assigned customer accounts, managing onboarding, success planning, and customer health.
  • •Lead Executive Business Reviews (EBRs) and support renewals and retention through proactive risk identification and mitigation.
  • •Provide cybersecurity technical advisory, including security architecture guidance and technical reviews for effective TrendAI deployment and optimization.
  • •Drive value realization by ensuring measurable outcomes and adoption of capabilities such as XDR, endpoint protection, cloud security, identity protection, and AI-driven threat detection.
  • •Partner with Sales and internal teams to identify customer challenges, recommend solutions, and support account growth and expansion opportunities.

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsCybersecurityEnterprise security
Skills:Customer engagementRelationship managementStakeholder communication
Certifications:CISSPCISMCCSPGIAC
Tech Stack:XDREndpoint protectionCloud securityIdentity protectionAI-driven threat detectionNISTCISZero TrustMITRE ATT&CK

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn