Account Representative, SMB (West/Central)

PayPal
Germany, Berlin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Organization","Prioritization","Customer relationship management","Collaboration"]

Own end-to-end commercial relationships for a portfolio of ~200 small and mid-sized merchants across West and Central Germany. Protect transaction margin while driving growth through consistent account management, retention, and sales activity. Use AI-powered tools to identify growth, cross-sell, and risk opportunities, and maintain accurate pipeline/forecast reporting. Coordinate internal teams to resolve merchant needs and take action when standard processes don’t fit.

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FursaFursa
PayPal
PayPal
1 day ago

Account Representative, SMB (West/Central)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end commercial relationships for a portfolio of ~200 small and mid-sized merchants across West and Central Germany. Protect transaction margin while driving growth through consistent account management, retention, and sales activity. Use AI-powered tools to identify growth, cross-sell, and risk opportunities, and maintain accurate pipeline/forecast reporting. Coordinate internal teams to resolve merchant needs and take action when standard processes don’t fit.
Location: Germany, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own/manage the commercial relationship with SMB merchants to deliver strong end-to-end outcomes.
  • •Protect transaction margin and drive growth through consistent account management, retention, and sales activity.
  • •Use AI-powered tools to identify growth, cross-sell, and risk opportunities across the book.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting, and share best practices with other AM2 colleagues.
  • •Coordinate internal teams to resolve merchant needs and decide the right action when standard process isn’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •1+ years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •Structured, organized ability to plan and segment a large customer book while maintaining high service quality.
  • •Skills in customer and commercial conversations to build trust and convert opportunities without losing customer focus.
  • •Comfort using AI, data, and playbooks to make trade-offs and escalate appropriately when multiple priorities need attention.
Experience:1+ years
Education:Bachelor's
Skills:CommunicationOrganizationPrioritizationCustomer relationship managementCollaboration
Tech Stack:AI-powered tools

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn