Remote Shareholder Experience Associate

NTT
Calgary, Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island
Workplace: RemoteFull time19.35 - 20.5 hourlyFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Listening","Problem-solving","Attention to detail","Adaptability"]

Provide professional, accurate, and timely support to shareholders and the investment community as the initial point of contact. Handle account and transaction-related inquiries, documentation requirements, share transactions, and estate processing with strong empathy and attention to detail. Apply policies and regulatory requirements to ensure compliant processing, explain processes clearly, and minimize errors in a fast-paced contact center environment. Work from home with structured training to build shareholder services knowledge.

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FursaFursa
NTT
NTT
1 week ago

Remote Shareholder Experience Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide professional, accurate, and timely support to shareholders and the investment community as the initial point of contact. Handle account and transaction-related inquiries, documentation requirements, share transactions, and estate processing with strong empathy and attention to detail. Apply policies and regulatory requirements to ensure compliant processing, explain processes clearly, and minimize errors in a fast-paced contact center environment. Work from home with structured training to build shareholder services knowledge.
Location: Calgary, Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver professional, courteous, and empathetic service while meeting quality and service standards.
  • •Respond to shareholder inquiries on account information, documentation requirements, transactions, and account updates (including Medallion Signature Guarantees and notarization requirements).
  • •Explain processes, requirements, and documentation clearly and accurately.
  • •Apply company policies, procedures, and regulatory requirements to ensure accurate, compliant processing.
  • •Exercise sound judgment and attention to detail while supporting estate-related matters with professionalism and care.

Pay and Benefits

Salary: 19.35 - 20.5 hourly
Perks:Health InsuranceVisionDentalEmployee AssistancePension

Key Requirements

  • •1 to 3 years of experience in customer service, contact centre, or a service-focused environment.
  • •Strong verbal, written, and listening skills to communicate complex information professionally.
  • •High School Diploma or equivalent.
  • •Strong computer skills to navigate multiple systems and applications.
  • •General understanding of Canadian and U.S. tax documentation requirements, with strong problem-solving and attention to detail.
Experience:1-3 yearsFinancial servicesContact centre
Education:High School
Skills:CommunicationListeningProblem-solvingAttention to detailAdaptability
Tech Stack:Google AuthenticatorIOSAndroidEthernet

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn