Technical Account Manager - Taipei

Fortinet
Taipei
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service orientation","Communication skills","Independent judgment","Collaboration"]

Serve as a Technical Account Manager for Fortinet customers in the Americas, collecting and analyzing customer/network and packet-trace data to recommend configuration actions. Deliver education on networking and product knowledge, reproduce customer environments on lab equipment, and manage technical cases through closure. Run weekly status calls, conduct quarterly site visits, and develop best-practice deployment/troubleshooting documentation while providing direct email and phone support.

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Fortinet
Fortinet
1 day ago

Technical Account Manager - Taipei

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Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a Technical Account Manager for Fortinet customers in the Americas, collecting and analyzing customer/network and packet-trace data to recommend configuration actions. Deliver education on networking and product knowledge, reproduce customer environments on lab equipment, and manage technical cases through closure. Run weekly status calls, conduct quarterly site visits, and develop best-practice deployment/troubleshooting documentation while providing direct email and phone support.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collect, analyze, and update recommendations for customer configuration based on network information.
  • •Collect, analyze, and interpret packet trace information; recommend actions based on analysis.
  • •Provide customer education on networking and product knowledge gaps.
  • •Perform reproduction of customer environments on lab equipment and manage technical cases through closure.
  • •Conduct weekly customer status calls and quarterly site visits; provide direct email/phone technical support for the Americas region and develop deployment/troubleshooting methodology documentation.
Travel: Medium travel

Key Requirements

  • •Minimum five years of relevant professional experience, preferably in the network industry.
  • •Strong network security and routing experience.
  • •Scripting and Windows server app experience.
  • •Exceptional customer service orientation and strong communication skills.
  • •Proficient with MS Word, PowerPoint, and Excel; bachelor’s degree and/or relevant experience; CCNA/CCNP/CCIE and/or CISSP are an asset.
Experience:Network industry
Education:Bachelor's
Skills:Customer service orientationCommunication skillsIndependent judgmentCollaboration
Certifications:CCNACCNPCCIECISSP
Tech Stack:ScriptingWindows ServerMS WordPowerPointExcelPacket trace

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn