Salesforce

2 weeks ago

Renewals Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Own renewals for a designated customer renewal region by resolving complex customer issues, mitigating potential attrition, and optimizing the financial outcome. Provide accurate 90-day rolling forecasts through maintenance of renewal opportunities and detailed analysis of usage and contract terms. Serve as a subject matter expert, collaborate across Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team, and create replacement contracts and quotes with approvals.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Resolve complex customer issues as the renewals owner and mitigate potential attrition during the contract term.
•Maintain renewal opportunities and provide accurate 90-day rolling forecasts for the assigned renewal region.
•Perform forensic analysis of usage and contract data to identify potential attrition early using existing processes and reporting.
•Act as a subject matter expert and guide the extended team on optimal resolutions.
•Collaborate with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline resolution processes, and create replacement contracts and detailed quotes with approvals.

Key Requirements

•Proven success in Sales, Renewals, Operations, or Account Management.
•Strong analytical background with proven problem-solving skills.
•Proven track record working in detail with multiple cross-functional internal collaborators and customers to build a case and drive consensus.
•Strong customer-facing leadership skills.
•Excellent negotiation skills.

Experience:Customer renewalsAccount management

Skills:Analytical thinkingProblem-solvingCustomer-facing leadershipNegotiationCommunication

Tech Stack:SalesforceExcel

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Renewals Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Resolve complex customer issues as the renewals owner and mitigate potential attrition during the contract term.
•Maintain renewal opportunities and provide accurate 90-day rolling forecasts for the assigned renewal region.
•Perform forensic analysis of usage and contract data to identify potential attrition early using existing processes and reporting.
•Act as a subject matter expert and guide the extended team on optimal resolutions.
•Collaborate with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline resolution processes, and create replacement contracts and detailed quotes with approvals.

Key Requirements

•Proven success in Sales, Renewals, Operations, or Account Management.
•Strong analytical background with proven problem-solving skills.
•Proven track record working in detail with multiple cross-functional internal collaborators and customers to build a case and drive consensus.
•Strong customer-facing leadership skills.
•Excellent negotiation skills.

Experience:Customer renewalsAccount management

Skills:Analytical thinkingProblem-solvingCustomer-facing leadershipNegotiationCommunication

Tech Stack:SalesforceExcel

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor