Customer Experience Operations Manager

Own and optimize the Customer Office’s tech stack to improve customer engagement and operational efficiency. Administer and troubleshoot platforms like Gainsight and Kantata (Mavenlink), managing workflows, automations, integrations, and reporting. Design end-to-end lifecycle workflows and drive AI-enabled initiatives such as predictive health scoring and intelligent triggers. Partner cross-functionally, evaluate new technologies, and enable teams through best practices and change management.