Senior Product Designer, Client Management

Headway
New York, San Francisco, Seattle
Workplace: HybridFull timeUSD 180,000 - 225,000 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsSkills: ["Systems thinking","Data-informed decision-making","Cross-functional collaboration"]

Own the design of Headway’s Client Management pod, shaping provider-facing calendar, scheduling, and messaging experiences. Tackle complex workflow problems like availability, booking/rescheduling, time zones, notifications, and provider–patient messaging while keeping everything coherent with providers’ client management. Work with research, PM, engineering, and data to raise usability and craft through systems thinking. Use AI prototyping tools (Claude, Cursor, MagicPatterns) and iterate through launch in code.

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FursaFursa
Headway
Headway
22 hours ago

Senior Product Designer, Client Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Own the design of Headway’s Client Management pod, shaping provider-facing calendar, scheduling, and messaging experiences. Tackle complex workflow problems like availability, booking/rescheduling, time zones, notifications, and provider–patient messaging while keeping everything coherent with providers’ client management. Work with research, PM, engineering, and data to raise usability and craft through systems thinking. Use AI prototyping tools (Claude, Cursor, MagicPatterns) and iterate through launch in code.
Location: New York, San Francisco, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Design calendar and scheduling experiences, including availability, booking/rescheduling, and hard state handling like time zones and conflicts.
  • •Design provider–patient messaging, attachments, and the notification/reminder system.
  • •Identify and fix high-value usability issues across scheduling and messaging surfaces.
  • •Ensure scheduling and messaging stay consistent with providers’ client management (list and profiles), partnering with Product.
  • •Partner with the research team and contribute scheduling/messaging patterns to the Helix design system while raising the craft bar.

Pay and Benefits

Salary: USD 180,000 - 225,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVisionHsa/fsa401kStipendParental LeavePaid LeaveEap

Key Requirements

  • •5+ years of product design experience on complex, workflow-heavy product surfaces.
  • •Exceptional visual and interaction craft, with attention to edge cases and difficult states.
  • •Systems-thinking ability to turn messy, multi-state problems into coherent experiences.
  • •Data-informed decision-making using qualitative and quantitative insights.
  • •Comfort prototyping with AI tools and treating AI as a core part of the workflow.
Experience:5+ years
Skills:Systems thinkingData-informed decision-makingCross-functional collaboration
Tech Stack:ClaudeCursorMagicPatternsClaude CodeGoogle Calendar OAuthHelix design system

Company Brief

Headway
Headway is a technology-driven mental health platform that connects patients with licensed therapists and streamlines insurance-based mental healthcare access for providers and practices across the United States.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2017
Website