Field Loan Collections Officer

Moniepoint Group
Lagos
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Negotiation","Persuasion","Communication","Problem-solving","Conflict resolution","Customer relationship management","Integrity","Self-management"]

Conduct on-site engagements with defaulting borrowers to drive loan repayments within contractual timelines. Handle field recovery cases by visiting customers, negotiating repayment commitments, and recovering eligible collateral following approved processes. Track and report daily engagement and recovery activity, escalating complex cases as needed, while maintaining strict compliance with policies, ethical standards, and applicable regulatory requirements.

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FursaFursa
Moniepoint Group
Moniepoint Group
1 day ago

Field Loan Collections Officer

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Last checked: 3 hours agoStatus: Live

Job Summary

Conduct on-site engagements with defaulting borrowers to drive loan repayments within contractual timelines. Handle field recovery cases by visiting customers, negotiating repayment commitments, and recovering eligible collateral following approved processes. Track and report daily engagement and recovery activity, escalating complex cases as needed, while maintaining strict compliance with policies, ethical standards, and applicable regulatory requirements.
Location: Lagos
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Handle assigned recovery cases by visiting defaulting borrowers at their physical locations.
  • •Engage and negotiate with customers to facilitate repayments in line with the loan agreement terms.
  • •Recover assets, items, or goods that serve as collateral for loan defaults according to approved procedures.
  • •Prepare and submit daily reports on customer engagements and recovery activities, and escalate complex or unresolved cases appropriately.
  • •Maintain professionalism and ensure compliance with applicable policies, ethical standards, and regulatory requirements.
Travel: Extensive travel

Key Requirements

  • •Proven experience in a field debt recovery or collections role.
  • •Strong knowledge of effective field recovery, negotiation techniques, and loan default processes.
  • •Demonstrated history of meeting or exceeding recovery targets in a fast-paced environment.
  • •Experience operating effectively within field-based, on-site coverage areas.
Skills:NegotiationPersuasionCommunicationProblem-solvingConflict resolutionCustomer relationship managementIntegritySelf-management
Languages:EnglishNigerian Pidgin

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn