NTT

1 year ago

MS Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide first-line managed services to ensure clients’ IT infrastructure and systems stay operational. Monitor environments, investigate and resolve standard incidents and service requests, identify root causes, and update/escalate when needed to maintain zero SLA misses. Work across multiple technology domains (cloud, security, networking, applications, collaboration), support shift handovers, schedule maintenance windows, and contribute to automation and disaster recovery testing.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions and proactively identify problems and errors.
•Investigate first-line incidents to identify root causes of incidents and problems.
•Provide telephonic or chat support to clients when required.
•Schedule maintenance windows for patching and configuration changes; follow handover procedures for shift changes to ensure service continuity.
•Report and escalate incidents as necessary, ensure efficient incident/request resolution, and update or create knowledge articles; identify automation/process improvement opportunities; support disaster recovery testing when required.

Key Requirements

•Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
•Entry-level experience troubleshooting and providing support across security, network, data center, systems, storage administration, and monitoring services.
•Basic knowledge of management agents, redundancy concepts, and products in the supported technical domains (e.g., Security, Network, Data Centre, Telephony).
•Basic knowledge of ITIL processes.
•Relevant certifications for the services provided (e.g., CCNA/network security, Azure Administrator Associate, AWS Solutions Architect Associate, Veeam Certified Engineer, VMware data centre virtualization, and others listed).

Experience:IT servicesManaged services

Education:Bachelor's

Skills:CommunicationCross-cultural collaborationActive listeningWorking under pressureClient-focused mindset

Certifications:CCNAMicrosoft Certified, Azure Administrator AssociateAWS Certified, Solutions Architect AssociateVeeam Certified EngineerVMware certified Professional: Data Centre Virtualization

Tech Stack:ITILCCNAAzure Administrator AssociateAWSAWS Solutions Architect AssociateMicrosoft AzureVeeamVMwareVMware certified ProfessionalZertoPureVxrailGoogle Cloud PlatformGCPOracle Cloud InfrastructureOCITelephonyNetworkingSecurity

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT