Principal Product Manager- Conversational AI

Hopper
Barcelona, Madrid, Spain
Workplace: RemoteFull timeFunction: Product ManagementExperience: 8+ yearsSkills: ["Design decision-making","Partner management","Data-driven thinking","Prototype testing","Quality management"]

Own the end-to-end experience for a customer-facing conversational AI assistant for travel across chat and voice. Set roadmap for intent coverage, conversation design, and partner-embedded interfaces, partnering with enterprise clients to shape requirements and launch decisions. Drive daily design using Figma and prototypes (including with AI coding tools), define quality bars using conversation metrics, and iterate based on production conversation data.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Hopper
Hopper
3 days ago

Principal Product Manager- Conversational AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the end-to-end experience for a customer-facing conversational AI assistant for travel across chat and voice. Set roadmap for intent coverage, conversation design, and partner-embedded interfaces, partnering with enterprise clients to shape requirements and launch decisions. Drive daily design using Figma and prototypes (including with AI coding tools), define quality bars using conversation metrics, and iterate based on production conversation data.
Location: Barcelona, Madrid, Spain
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the partner-embedded interfaces.
  • •Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that scale across many partners.
  • •Partner with Partner Solutions on implementation and onboarding.
  • •Drive hands-on design in Figma by producing flows and wireframes and partnering with design on high-fidelity and production assets.
  • •Define and iterate on quality bars and agent behavior using conversation data, specifying resolution, tone, escalation policy, guardrails, and edge cases.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceAccident InsuranceParental LeaveRemote WorkPaid LeaveGym MembershipHome OfficeEquityTravel Allowance

Key Requirements

  • •8+ years of product management experience with principal or lead-level ownership of a customer-facing product, ideally in conversational AI or customer experience automation.
  • •Design fluency with hands-on ability to manipulate design files and produce flows/basic mocks solo in Figma, serving as a de facto design lead.
  • •Ability to write enough code to build working prototypes using AI coding tools without waiting on engineers.
  • •Hands-on front-end experience, with experience shipping web front ends and credibility engaging engineers.
  • •Data-driven approach using customer service automation metrics (resolution, containment, CSAT, and escalation quality) and familiarity with LLM-based product prompt/behavior design.
Experience:8+ yearsConversational AICustomer service automationLLM-based productsTravelEnterprise
Skills:Design decision-makingPartner managementData-driven thinkingPrototype testingQuality management
Tech Stack:FigmaLLMsPrompt designAI coding toolsWeb front ends

Company Brief

Hopper
Hopper is a mobile-first travel marketplace and travel-tech provider (HTS) that uses machine learning and fintech ancillaries (Price Freeze, disruption protection) to power consumer bookings and white-label partner travel portals globally.
Industry: TravelTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Montreal, Canada
Founded: 2007
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor