Lead Teller

Serve as a trusted advisor in-branch, troubleshooting complex client service issues and using client conversations to identify financial wellness needs. Coach tellers to deliver excellent service, manage day-to-day teller line operations (including scheduling and operational standards), and ensure compliance with regulatory, security, and internal audit controls. Help clients achieve goals using financial wellness tools, transition clients to a banker for deeper conversations, and support onboarding and training for new tellers.