Senior Software Engineer

Zendesk
California, Illinois, Texas, Georgia, Wisconsin
Workplace: RemoteFull timeUSD 161,637 - 217,000 annuallyFunction: Software EngineeringEducation: mastersSkills: ["Collaboration","Performance focus"]

Design and operate Zendesk’s search infrastructure, combining self-managed clusters with AWS-managed services. Improve infrastructure automation to support continued growth, including evaluating cloud-native alternatives and right-sizing compute instances. Enhance internal tooling for cluster control and collaborate with product management on new features while safeguarding API performance. Build expertise operating large-scale distributed systems.

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Zendesk
Zendesk
1 day ago

Senior Software Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Design and operate Zendesk’s search infrastructure, combining self-managed clusters with AWS-managed services. Improve infrastructure automation to support continued growth, including evaluating cloud-native alternatives and right-sizing compute instances. Enhance internal tooling for cluster control and collaborate with product management on new features while safeguarding API performance. Build expertise operating large-scale distributed systems.
Location: California, Illinois, Texas, Georgia, Wisconsin
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Evaluate new cloud services and determine whether cloud-native alternatives can replace existing stack components.
  • •Strive toward fully automated infrastructure and continue improving infrastructure automation.
  • •Enhance daily tools used to control clusters and improve operational efficiency.
  • •Build, manage, and scale Zendesk’s Search infrastructure using self-managed clusters and AWS-managed services.
  • •Work with product management on new features while advocating for not impacting performance of existing APIs.

Pay and Benefits

Salary: USD 161,637 - 217,000 annually
Perks:Remote Work

Key Requirements

  • •Master’s degree (or foreign equivalent) in Computer Science, Information Technology, Engineering, or a closely related quantitative discipline.
  • •Cloud-native application development concepts, such as microservices.
  • •Cloud computing experience with AWS.
  • •Database fundamentals and SQL, plus experience with Elasticsearch.
  • •Experience with distributed systems fundamentals (replication and fault tolerance), along with Ruby on Rails, Agile, Unix CLI basics, and Git.
Experience:Cloud-native
Education:Master's in Computer Science, Information Technology, Engineering, or closely related quantitative discipline
Skills:CollaborationPerformance focus
Tech Stack:AWSMicroservicesSQLElasticsearchVirtual machinesContainersDistributed systemsRuby on RailsAgileUnix CLIGitReplicationFault tolerance

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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