Front Office Manager

Minor International
Wellington
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["People management","Leadership","Communication","Customer service","Problem-solving"]

Lead the Front Office team at Oaks Wellington Hotel, creating a warm, welcoming guest experience and ensuring front desk and reception standards are consistently met. Manage daily operations, handle guest arrivals and accurate bookings, resolve complaints professionally, and maintain guest accounts and daily reporting. Support the Hotel Manager with recruitment, guide and motivate the team, and manage shift rosters to meet budgets, working rotating shifts within 7:00am–11:00pm.

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Minor International
Minor International
1 day ago

Front Office Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Lead the Front Office team at Oaks Wellington Hotel, creating a warm, welcoming guest experience and ensuring front desk and reception standards are consistently met. Manage daily operations, handle guest arrivals and accurate bookings, resolve complaints professionally, and maintain guest accounts and daily reporting. Support the Hotel Manager with recruitment, guide and motivate the team, and manage shift rosters to meet budgets, working rotating shifts within 7:00am–11:00pm.
Location: Wellington
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead the Front Office team and drive exceptional guest welcoming experiences.
  • •Maintain front office and reception operational standards and ensure daily tasks are completed accurately and on time.
  • •Meet guests on arrival, ensure they are settled in rooms, and make accurate bookings.
  • •Resolve and respond to guest complaints in a timely and professional manner.
  • •Manage team roster to meet budgets and support the Hotel Manager with recruitment, plus maintain guest accounts and daily reporting.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveEap

Key Requirements

  • •2+ years of experience at a supervisor level within a hotel or resort environment.
  • •Exceptional people management skills to lead and motivate a diverse team.
  • •Excellent written and verbal communication skills.
  • •Exceptional customer service skills and a positive attitude.
  • •Understanding of Trust accounting and availability for rotating shifts, including weekends and public holidays if required.
Experience:2+ yearsHospitalityHotelResort
Skills:People managementLeadershipCommunicationCustomer serviceProblem-solving
Languages:English
Tech Stack:Trust accounting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn