1 month ago

City Manager, Helsinki

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and own Helsinki's Coco operation end-to-end in a hands-on, field-facing role. Manage city-level fleet health, merchant relationships, and local teams, while tracking KPIs and driving continuous improvement to scale Coco's footprint in Finland.

Location: Helsinki

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Helsinki, while supporting smaller operations and expansion initiatives elsewhere in Finland. You are accountable for hitting the numbers including delivery completion rate, uptime, cost per delivery.
•Drive merchant success: Serve as the primary point of contact for Coco's merchant partners, including onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
•Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
•Report and improve: Track KPIs and surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
•Represent Coco locally: Be a visible and trusted presence in the community—working with merchants, local stakeholders, and municipal partners in Helsinki while helping represent Coco in new Finnish markets as we expand.

Travel: Medium travel

Key Requirements

•3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar.

Experience:3+ yearsLogisticsLast-mileDeliveryRoboticsOperational management

Skills:LeadershipCommunicationRelationship managementOrganizationProblem-solving

Languages:EnglishFinnish

Tech Stack:ExcelGoogle SheetsNotionSlackData dashboards

Company Brief

Coco Robotics

Coco Robotics (Cyan Robotics Inc.) builds and operates compact, electric last-mile delivery robots for urban food and goods delivery, partnering with platforms and merchants to provide zero-emission, sidewalk-based autonomous deliveries.

Industry: Last Mile Delivery

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Santa Monica, United States

Founded: 2020

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Coco Robotics

1 month ago

City Manager, Helsinki

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Helsinki

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Helsinki, while supporting smaller operations and expansion initiatives elsewhere in Finland. You are accountable for hitting the numbers including delivery completion rate, uptime, cost per delivery.
•Drive merchant success: Serve as the primary point of contact for Coco's merchant partners, including onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
•Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
•Report and improve: Track KPIs and surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
•Represent Coco locally: Be a visible and trusted presence in the community—working with merchants, local stakeholders, and municipal partners in Helsinki while helping represent Coco in new Finnish markets as we expand.

Travel: Medium travel

Key Requirements

•3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar.

Experience:3+ yearsLogisticsLast-mileDeliveryRoboticsOperational management

Skills:LeadershipCommunicationRelationship managementOrganizationProblem-solving

Languages:EnglishFinnish

Tech Stack:ExcelGoogle SheetsNotionSlackData dashboards

Company Brief

Coco Robotics

Industry: Last Mile Delivery

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Santa Monica, United States

Founded: 2020

Glassdoor: 3.7

Website LinkedIn Glassdoor