Senior Solution Consultant

Salesforce
Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Leadership","Relationship building","Process thinking","Communication"]

Partner with customers in the Customer Success organization to deliver Salesforce implementations end to end. Create detailed requirement documentation and user stories, prototype concepts, and support Agile delivery for OmniStudio-based solutions. Work with product, design, engineers, and industry experts to redesign business processes, map data and integrations to Salesforce Industries and REST endpoints, and participate in UAT and release activities while improving user flows with strong design skills.

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FursaFursa
Salesforce
Salesforce
2 days ago

Senior Solution Consultant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Partner with customers in the Customer Success organization to deliver Salesforce implementations end to end. Create detailed requirement documentation and user stories, prototype concepts, and support Agile delivery for OmniStudio-based solutions. Work with product, design, engineers, and industry experts to redesign business processes, map data and integrations to Salesforce Industries and REST endpoints, and participate in UAT and release activities while improving user flows with strong design skills.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with customers and internal teams to investigate business processes and investigate solution delivery opportunities.
  • •Participate in business process redesign, roadmap planning, and identify touch points for multi-cloud implementations.
  • •Develop and own user stories/business requirements documents for Agile scrum sprints and create prototypes, proofs of concept, and mockups.
  • •Build omni-channel interactions using OmniStudio tools (OmniScript, FlexCards, Integration Procedures), mapping data requirements and integrations to Salesforce Industries objects or REST endpoints.
  • •Support delivery activities including daily stand-ups, story pointing, sprint planning, retrospectives, and as required UAT and release process with test planning and reporting.

Key Requirements

  • •+3 years of experience in enterprise software as a business/functional analyst or product owner.
  • •Salesforce Platform experience.
  • •Ability to translate business strategies and application objectives into process designs.
  • •Strong design, written, and graphic communication skills for documenting requirements and process assets.
  • •Expertise in process modeling tools and standard methodologies.
Experience:3+ yearsEnterprise software
Skills:LeadershipRelationship buildingProcess thinkingCommunication
Certifications:Certified Product Owner
Languages:English
Tech Stack:SalesforceOmniStudioOmniScriptFlexCardsIntegration ProceduresRESTSalesforce IndustriesAgileScrumUATCPQEPC

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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