Closinglock

1 month ago

Implementation Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding and implementation for new SMB customers, serving as the primary point of contact from contract signature through go-live. Lead kickoff calls, training, and configuration meetings, and build implementation plans, timelines, and deliverables. Partner with Sales, Customer Success, Product, and Engineering to ensure smooth handoffs, coordinate technical integrations, proactively resolve risks, and drive customer adoption through best practices.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and manage the full customer implementation lifecycle from kickoff to successful go-live.
•Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals.
•Lead customer kickoff calls, training sessions, and configuration meetings.
•Develop and manage implementation plans, timelines, and deliverables, identifying risks early and driving resolutions.
•Coordinate with internal teams for technical requirements and integrations, and maintain accurate documentation and updates in CRM and internal tools.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveParkingMeal AllowanceGym Membership

Key Requirements

•3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred).
•Strong project management and organizational skills to manage multiple implementations at once.
•Excellent communication skills to lead calls and explain complex concepts clearly.
•Customer-first mindset focused on delivering a great experience.
•Ability to work cross-functionally in a fast-paced, growing environment and learn new software quickly.

Experience:3+ yearsSaaS

Skills:Project managementOrganizational skillsCommunicationCustomer focusCross-functional collaboration

Company Brief

Closinglock

Provides title and closing security solutions to prevent wire fraud and unauthorized changes to real estate transaction details, offering verification, monitoring, and automated alerts for lenders, title companies, agents, and homebuyers.

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn

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Closinglock

1 month ago

Implementation Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and manage the full customer implementation lifecycle from kickoff to successful go-live.
•Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals.
•Lead customer kickoff calls, training sessions, and configuration meetings.
•Develop and manage implementation plans, timelines, and deliverables, identifying risks early and driving resolutions.
•Coordinate with internal teams for technical requirements and integrations, and maintain accurate documentation and updates in CRM and internal tools.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveParkingMeal AllowanceGym Membership

Key Requirements

•3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred).
•Strong project management and organizational skills to manage multiple implementations at once.
•Excellent communication skills to lead calls and explain complex concepts clearly.
•Customer-first mindset focused on delivering a great experience.
•Ability to work cross-functionally in a fast-paced, growing environment and learn new software quickly.

Experience:3+ yearsSaaS

Skills:Project managementOrganizational skillsCommunicationCustomer focusCross-functional collaboration

Company Brief

Closinglock

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn