Helpdesk Associate - ITIL

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Troubleshooting","Teamwork","Independent work"]

Provide IT Service Desk support to end-users in Bangalore, handling guidance, training, and troubleshooting for IT devices, applications, and processes. Record, update, and escalate support issues, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Help discover and implement new IT tools and drive process/technology improvements while working across 24/7 rotational shifts from the office.

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FursaFursa
NTT
NTT
4 months ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide IT Service Desk support to end-users in Bangalore, handling guidance, training, and troubleshooting for IT devices, applications, and processes. Record, update, and escalate support issues, support end-user onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Help discover and implement new IT tools and drive process/technology improvements while working across 24/7 rotational shifts from the office.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support all IT onboarding activities for end-users.
  • •Work with internal IT teams on system testing, integration, and maintenance.
  • •Discover and implement process and technology improvements, and learn growth in other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills, including bug-finding and resolution.
  • •Comfortable working with various stakeholders and able to work independently in a diverse global team.
  • •IT software and hardware troubleshooting knowledge (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
Skills:Customer serviceCommunicationTroubleshootingTeamworkIndependent work
Languages:English
Tech Stack:ITILWin 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn