Magic

1 month ago

Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own a portfolio of client-assistant relationships, ensuring successful onboarding and ongoing client satisfaction. You will handle live tickets, conduct onboarding sessions, and perform regular check-ins to identify risks, escalate when needed, and drive proactive improvements, all within a fully remote, US-timezone friendly support model that focuses on reducing churn and enhancing client success.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own a portfolio of client-assistant relationships. Know their goals, workflows, and health of the pairing.
•Respond to client inquiries with urgency. Read the ticket, then pick up the phone, and act with empathy to resolve issues.
•Conduct onboarding sessions for new clients and assistants, setting expectations and establishing communication rhythms for success.
•Perform 30-day success check-ins and follow-ups to identify risks to satisfaction or retention and act early.
•Lead win-back conversations when clients signal churn risk and collaborate with leadership to save relationships.

Pay and Benefits

Salary: PHP 32,000 - 38,000 monthly

Perks:Remote Work

Key Requirements

•Proven client-facing customer support, account management, or retention experience, ideally with US-based clients.
•Experience managing multiple active relationships or accounts simultaneously.
•Fluent written and verbal English with strong communication skills.
•Proven ability to work night shifts (US time zones) in a remote setting.
•Proficiency with CRM tools (HubSpot preferred) and cross-platform collaboration.

Experience:Customer supportRetentionUS clients

Skills:CommunicationEmpathyProblem-solvingCustomer-service

Tech Stack:HubSpotCRM

Company Brief

Magic

Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Magic

1 month ago

Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own a portfolio of client-assistant relationships. Know their goals, workflows, and health of the pairing.
•Respond to client inquiries with urgency. Read the ticket, then pick up the phone, and act with empathy to resolve issues.
•Conduct onboarding sessions for new clients and assistants, setting expectations and establishing communication rhythms for success.
•Perform 30-day success check-ins and follow-ups to identify risks to satisfaction or retention and act early.
•Lead win-back conversations when clients signal churn risk and collaborate with leadership to save relationships.

Pay and Benefits

Salary: PHP 32,000 - 38,000 monthly

Perks:Remote Work

Key Requirements

•Proven client-facing customer support, account management, or retention experience, ideally with US-based clients.
•Experience managing multiple active relationships or accounts simultaneously.
•Fluent written and verbal English with strong communication skills.
•Proven ability to work night shifts (US time zones) in a remote setting.
•Proficiency with CRM tools (HubSpot preferred) and cross-platform collaboration.

Experience:Customer supportRetentionUS clients

Skills:CommunicationEmpathyProblem-solvingCustomer-service

Tech Stack:HubSpotCRM

Company Brief

Magic

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor