Client Success (Tech, Media and Telecom)

Fractal Labs
San Francisco, California
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Commercial judgment","Stakeholder management","Leadership","Ownership"]

Lead AI-led transformation for Fortune 100 enterprises within the Tech, Media and Telecom practice. Own delivery and delivery-led growth for Hi-tech accounts, guiding large, cross-functional AI, analytics, and engineering initiatives from AI foundations to production-ready enterprise use cases. Manage executive relationships and client satisfaction, develop account plans and business reviews, and expand long-term partnerships while representing Fractal’s full AI and engineering portfolio.

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Fractal Labs
Fractal Labs
2 months ago

Client Success (Tech, Media and Telecom)

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead AI-led transformation for Fortune 100 enterprises within the Tech, Media and Telecom practice. Own delivery and delivery-led growth for Hi-tech accounts, guiding large, cross-functional AI, analytics, and engineering initiatives from AI foundations to production-ready enterprise use cases. Manage executive relationships and client satisfaction, develop account plans and business reviews, and expand long-term partnerships while representing Fractal’s full AI and engineering portfolio.
Location: San Francisco, California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own delivery and delivery-led growth for Fortune 50 Hi-tech accounts, driving multi-million annual consulting and delivery revenue.
  • •Lead large, cross-functional AI, Analytics, and Engineering initiatives, including AI foundations and agentic AI solutions powering business transformation.
  • •Lead a global team of data scientists, engineers, and domain experts to deliver program objectives and ensure strong client outcomes (target NPS 70+).
  • •Serve as primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments.
  • •Develop and execute account plans (QBRs, MBRs, joint business plans) and drive proposals, presentations, and commercial discussions for new and expanded work.

Pay and Benefits

Salary: USD 275,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid HolidaysParental LeavePaid Leave

Key Requirements

  • •10+ years delivering Analytics and AI Engineering programs for Fortune 500 enterprises.
  • •5+ years of consulting experience in retail, marketing, or hi-tech contexts.
  • •2+ years leading AI initiatives for large enterprise clients and production-ready use cases.
  • •Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery.
  • •Experience engaging senior executives (Directors, Sr. Directors, VP) and leading large cross-functional teams through influence.
Experience:ConsultingAIAnalyticsEnterprise
Skills:CommunicationCommercial judgmentStakeholder managementLeadershipOwnership
Tech Stack:AIGenAIAgentic AIMLOpsLLMOpsAWSAzureGCPCloud engineeringUXDesignAnalyticsEngineering

Company Brief

Fractal Labs
Provides AI-driven analytics, decision intelligence, and engineering solutions to Fortune 500 companies, helping enterprises apply advanced analytics and machine learning for marketing, supply chain, finance, and customer experience transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2000
WebsiteLinkedIn