Client Services Specialist

Live Nation Entertainment
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Presentation","Leadership","Mentoring","Conflict resolution"]

Own a client base for Ticketmaster’s SM Ticketmaster division, building long-term partnerships and ensuring contractual obligations and high-quality ticketing service delivery. Lead mentorship and training for the Client Management team, plan and deploy client ticketing strategies, maintain up-to-date knowledge of Ticketmaster technology and marketing initiatives, and resolve client disputes. Identify opportunities to grow ticket sales and support new business, coordinating with Marketing, Business Development, Customer Service, and venue/box office teams to meet event deadlines.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Client Services Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own a client base for Ticketmaster’s SM Ticketmaster division, building long-term partnerships and ensuring contractual obligations and high-quality ticketing service delivery. Lead mentorship and training for the Client Management team, plan and deploy client ticketing strategies, maintain up-to-date knowledge of Ticketmaster technology and marketing initiatives, and resolve client disputes. Identify opportunities to grow ticket sales and support new business, coordinating with Marketing, Business Development, Customer Service, and venue/box office teams to meet event deadlines.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Proactively manage a specific client base, build long-term partnerships, and ensure contractual obligations are understood and achieved.
  • •Mentor and provide training to Client Services Specialist(s) and support the Client Management team to deliver high-quality service.
  • •Plan and deploy ticketing strategies, using improvements and recommendations from previous events.
  • •Maintain and grow client relationships, act as an ambassador for Ticketmaster, and represent the company at networking functions as required.
  • •Coordinate with internal teams and support areas (including venue/customer service and box office) to finalize event/financial arrangements and ensure on-sale and event deadlines are met.

Key Requirements

  • •Extensive ticketing and client relationship experience to ensure internal and external customer needs are consistently satisfied.
  • •Strong written and verbal communication and presentation skills, including the ability to handle difficult conversations.
  • •Demonstrated people management and leadership, including staff delegation and providing mentorship and training as needed.
  • •Experience developing and implementing strategic plans, staying current on industry developments, and using analytical judgment to improve client relations.
  • •IT literacy with Windows Office Suite (PowerPoint, Word, Excel, Outlook) and familiarity with ticketing systems and products.
Experience:TicketingClient servicesCustomer experience
Skills:CommunicationPresentationLeadershipMentoringConflict resolution
Tech Stack:Windows Office SuitePowerPointWordExcelOutlookTicketing systemsTicketmaster technologyDatabase management systemsTicketing programsReporting

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
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